Director -Field Services

It's not just about your career or job title… It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Job title

Transit Field Services  Director

Ownership and key responsibilities

• Lead the Field Services organization in the region

• Increase customer intimacy and market understanding, and develop FS into a commercial strength

• Deploy  Transit FS strategy within the region (organization / processes / tools)

• Strengthen REX to Product Management of our products performance to improve performance and serviceability

• Supports project execution in Warranty phase (OE & Services projects)

Main Missions

• Develop, deploy and track KPI for FS operations in the most Quality and Cost-effective manner

• Develop and train his team to address all products maintained in the region

• Perform a regular resource and budget planning

• Support the Services sales forces in offering Services solutions

• Develop and deploy customer centric and value adding sales solutions and concepts for Field Service

• Team up with Transit Resident engineers to deliver projects

• Actively support cost optimization and OTD activities for warranty/retrofit

• Manage Resident Site Managers, Field Service Operation Managers, Warranty manager and Customer Services Manager

• Demonstrate to clients an on-going commitment to excellence in the delivery of FS support to projects and programs

Key Kpi(s)

• Safety recordable and LTA happening on Field

• Critical FS Project in the Region (Warranty Cost VS Budget)

• Critical Retrofit  in the Region (Retrofit Cost VS Budget VS Completion)

• FS hourly rates

• Mobilization time for warranty and troubleshooting activities

N+1

• Head – Transit Services India

N-1

• FS operations managers, Warranty manager, Customer Services Manager

Functional Managers

• Transit Field Services VP

Main stakeholders

• PM, Sales, Engineering, Quality, Customers

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.  

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.