Service Delivery Executive
2 days ago
Job Summary:
Looking for a Service Delivery Executive with hands-on experience in IT Help Desk, Service Desk, and Incident Management. The role involves handling and tracking incidents, coordinating with teams, and ensuring timely issue resolution and customer satisfaction.
Key Responsibilities:
- Handle and manage IT incidents and service requests.
- Record, track, and close tickets in the ticketing tool.
- Route and escalate issues to the right teams.
- Communicate updates and resolutions to customers.
- Ensure SLAs are met and incidents are properly documented.
- Coordinate with internal teams for quick resolution.
Skills Required:
- Good knowledge of IT Service Desk / Help Desk operations.
- Experience with ticketing tools .
- Strong communication, coordination, and problem-solving skills.
- Customer-focused and organized.
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