
BPO Telecaller
7 days ago
Job Overview:
We are seeking a motivated and communication-skilled BPO Telecaller to join our customer support team. This role focuses on debt collection and recovery processes through outbound calling activities.
Key Responsibilities:
- Handle outbound calls for debt collection and recovery processes
- Engage in cold calling to reach potential clients and debtors
- Negotiate payment terms and settlements with customers
- Maintain professional communication during collection calls
- Meet daily/monthly calling targets and recovery goals
- Document all customer interactions and payment commitments
- Follow up on promised payments and maintain accurate records
Required Skills:
- Good verbal communication skills in English (Basic level required)
- Strong negotiation abilities
- Patience and persistence in handling difficult conversations
- Basic computer skills for data entry and call logging
- Ability to work under pressure and meet targets
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