Chat Support Executive

3 days ago

Bengaluru, Karnataka, India Uncle Delivery Express Full time ₹ 3,60,000 - ₹ 7,20,000 per year

Key Responsibilities:

  • Handling customer queries on Chat and Inbound calls
  • Identify and escalate priority issues to the Team Leader and Ops Team
  • Actively participate in team meetings
  • Handle all queries in a polite, professional manner
  • Educate customers on services and processes
  • Achieve agreed KPIs and Objectives
  • Adhere strictly to shift schedules
  • Adhere to laid down internal policies, procedures and processes
  • Work collaboratively with the team

Qualifications

  • Minimum of 1 year of relevant experience as Customer care.
  • Passionate about customer care
  • Good typing skill
  • Fluent in written and spoken Kannada & Telugu
  • Able to work well under pressure and under minimum supervision
  • A fast learner who is able to work with set targets
  • Must be time flexible and able to work in a rotational shift system including Public holidays and weekends

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Provident Fund

Application Question(s):

  • What is your current CTC?
  • What is your expected CTC?

Experience:

  • Live Chat Support: 1 year (Required)

Language:

  • Kannada (Required)
  • Hindi (Required)
  • Telugu (Preferred)

Work Location: In person

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