System Administrator
1 week ago
Role & responsibilities
Responsibilities of End user Support Engineer [L1]:
- Hardware troubleshooting of Desktop,Laptop and printers
- Installation of Operating system Windows and Linux
- Procuring Backup and reinstallation of O/S with the same status
- Installation of the Basic applications and Licensed Software
- Configuration of licenses (Environmental variable settings)
- Troubleshooting of basic networking
- Installation of Printer (USB, Shared and Network)
- VC Devices knowledge
- Teams and Webex knowledge
- In warranty machine contacting the OEM and raising tickets when needed
- Basic understanding of Antivirus
Mandatory Skills of End user Support Engineer [L1]:
- Basic Troubleshooting of desktop, laptops and printers [Peripheral Setup and Troubleshooting].
- User profile setup, driver installation, OS updates.
- Proficient in Outlook, Word, Excel Teams.
- Email configuration and troubleshooting.
- User account creation, password reset, group membership.
- Experience with IP address configuration, Wi-Fi Issues, LAN connectivity
- Understanding DHCP, DNS and basic TCP/IP concepts
- Virus scans, security patching, basic endpoint protection support.
Competency Requirement of End user Support Engineer [L1]:
- Good communication skills, analytical and problem-solving abilities
- Good planning, organizing and time management skills.
Preferred candidate profile
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