Trainer (Substitution Sales Pharmacist)

6 days ago

Mumbai Metropolitan Region, India Truemeds Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Title:
Associate Trainer – Pharmacist (Substitution Sales & Coaching)

Department:
Training & Quality

Reporting To:
Training Manager / T&Q Lead

Location:
Mumbai Office

Experience Required:
1–3 years in Substitution Sales (Pharma domain)

Role Overview
:

The Associate Trainer will be responsible for
conducting refresher sessions, floor coaching, and performance-improvement training
for telecallers engaged in substitution medicine sales. The role requires a
pharmacist background
, strong communication skills, and the ability to translate product and process knowledge into effective customer conversations.

Key Responsibilities
:

  • Conduct refresher and On-the-Job Training (OJT)
    for telecallers on substitution selling, customer handling, and call-quality improvement.
  • Collaborate with
    Quality Analysts
    to identify common error patterns and develop targeted coaching plans.
  • Ensure
    accuracy and compliance in medicine substitution
    as per doctor's prescription, patient profile, and internal guidelines.
  • Deliver product-related sessions to enhance the team's medical knowledge and substitution confidence.
  • Provide
    1:1 coaching for bottom-quartile performers
    and track post-coaching improvements.
  • Support
    new-hire batches during nesting
    by reinforcing soft skills, sales ethics, and process adherence.
  • Maintain
    training logs, feedback sheets, and progress reports
    on agent performance and session effectiveness.
  • Participate in
    call calibrations
    and recommend process improvements based on observed challenges.

Required Qualifications
:

  • B.Pharm / D.Pharm (Mandatory)
  • 1–3 years of experience
    in telecalling, customer service, or sales in a pharmaceutical or healthcare setup
  • Prior experience in
    substitution selling or generic medicine promotion
    preferred
  • Strong understanding of
    drug categories, dosage forms, and brand-generic mapping
  • Excellent communication and interpersonal skills
  • Ability to conduct
    engaging and motivating training sessions
  • Proficiency in
    MS Excel, PowerPoint, and call-monitoring tools

  • Associate Trainer Pharmacist Substitution Sales

    13 hours ago

    mumbai, India Truemeds Full time

    Job Title: Associate Trainer Pharmacist (Substitution Sales & Coaching) Department: Training & QualityReporting To: Training Manager / T&Q LeadLocation: Mumbai OfficeExperience Required: 1–3 years in Substitution Sales (Pharma domain)Role Overview:The Associate Trainer will be responsible for conducting refresher sessions, floor coaching, and ...

  • Associate Trainer Pharmacist Substitution Sales

    2 days ago

    Mumbai, India Truemeds Full time

    Job Title: Associate Trainer Pharmacist (Substitution Sales & Coaching) Department: Training & Quality Reporting To: Training Manager / T&Q Lead Location: Mumbai Office Experience Required: 1–3 years in Substitution Sales (Pharma domain) Role Overview: The Associate Trainer will be responsible for conducting refresher sessions, floor coaching, and...

  • Associate Trainer Pharmacist Substitution Sales

    11 hours ago

    mumbai, India Truemeds Full time

    Job Title: Associate Trainer Pharmacist (Substitution Sales & Coaching) Department: Training & Quality Reporting To: Training Manager / T&Q Lead Location: Mumbai Office Experience Required: 1–3 years in Substitution Sales (Pharma domain) Role Overview: The Associate Trainer will be responsible for conducting refresher sessions, floor coaching, and...

  • Associate Trainer Pharmacist

    1 week ago

    Mumbai Metropolitan Region, India Truemeds Full time

    Job Title: Associate Trainer Pharmacist (Substitution Sales & Coaching)Department: Training & QualityReporting To: Training Manager / T&Q LeadLocation: Mumbai OfficeExperience Required: 1–3 years in Substitution Sales (Pharma domain)Role Overview:The Associate Trainer will be responsible for conducting refresher sessions, floor coaching, and performance...

  • Associate Trainer Pharmacist

    1 week ago

    Mumbai Metropolitan Region, India Truemeds Full time

    Job Title: Associate Trainer Pharmacist (Substitution Sales & Coaching) Department: Training & Quality Reporting To: Training Manager / T&Q Lead Location: Mumbai Office Experience Required: 1–3 years in Substitution Sales (Pharma domain) Role Overview: The Associate Trainer will be responsible for conducting refresher sessions, floor coaching, and...

  • Subject Matter Expert – Pharmacist

    5 days ago

    Mumbai Metropolitan Region, India Truemeds Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: Associate Trainer – Pharmacist (Substitution Sales & Coaching)Department: Training & QualityReporting To: Training Manager / T&Q LeadLocation: Mumbai OfficeExperience Required: 1–3 years in Substitution Sales (Pharma domain)Role Overview:The Associate Trainer will be responsible for conducting refresher sessions, floor coaching, and...

  • Associate Trainer Pharmacist

    1 week ago

    Mumbai, India Truemeds Full time

    Job Title: Associate Trainer Pharmacist (Substitution Sales & Coaching)Department: Training & QualityReporting To: Training Manager / T&Q LeadLocation: Mumbai OfficeExperience Required: 1–3 years in Substitution Sales (Pharma domain)Role Overview:The Associate Trainer will be responsible for conducting refresher sessions, floor coaching, and performance...

  • Associate Trainer Pharmacist

    1 week ago

    Mumbai, India Truemeds Full time

    Job Title: Associate Trainer Pharmacist (Substitution Sales & Coaching)Department: Training & QualityReporting To: Training Manager / T&Q LeadLocation: Mumbai OfficeExperience Required: 1–3 years in Substitution Sales (Pharma domain)Role Overview:The Associate Trainer will be responsible for conducting refresher sessions, floor coaching, and performance...

  • Associate Trainer Pharmacist

    1 week ago

    mumbai, India Truemeds Full time

    Job Title: Associate Trainer Pharmacist (Substitution Sales & Coaching)Department: Training & QualityReporting To: Training Manager / T&Q LeadLocation: Mumbai OfficeExperience Required: 1–3 years in Substitution Sales (Pharma domain)Role Overview:The Associate Trainer will be responsible for conducting refresher sessions, floor coaching, and performance...

  • Associate Trainer Pharmacist

    1 week ago

    Mumbai, India Truemeds Full time

    Job Title: Associate Trainer Pharmacist (Substitution Sales & Coaching) Department: Training & QualityReporting To: Training Manager / T&Q LeadLocation: Mumbai OfficeExperience Required: 1–3 years in Substitution Sales (Pharma domain)Role Overview:The Associate Trainer will be responsible for conducting refresher sessions, floor coaching, and...