Associate / Senior Associate - Banking Operations

2 hours ago

Chennai, Tamil Nadu, India Zeta Full time ₹ 3,00,000 - ₹ 6,00,000 per year
About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally. Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios. Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
Learn more @ , , Linkedin, Twitter
About the Role Zeta is looking for a detail-oriented and motivated Credit Card Operations Associate to support day-to-day functions within our credit card operations team. This role includes responsibilities in transaction processing, customer account management, and reconciliation of network settlements.  Responsibilities
  • Key Responsibilities
1. Transaction ProcessingMonitor and process daily credit card transactions (authorizations, postings, reversals, etc.).Ensure all transactions are posted correctly to customer accounts and investigate any discrepancies.Track declined, failed, or duplicate transactions and support issue resolution in coordination with relevant teams.
2. Network Settlement & ReconciliationSupport daily reconciliation of credit card network settlement files (Visa,MasterCard,RuPay, etc.).Match acquiring and issuing transactions against settlement reports from networks and processors.Identify and escalate mismatches, delays, or anomalies in settlements to senior staff or finance teams.Assist in preparing reconciliation reports for internal audit and regulatory compliance.
3. Application & Account SupportEnter and validate credit card applications in the internal system.Update customer information and perform basic KYC/document verification as needed.
4. Dispute & Fraud SupportLog and track customer transaction disputes and chargebacks.Assist with documentation gathering and follow-up in coordination with fraud and chargeback teams.
5. General Operational SupportMaintain accurate and up-to-date records of all processed transactions and reconciliations.Support the preparation of daily, weekly, and monthly operational reports.Adhere to internal control procedures and regulatory standards in all operational tasks.
Skills
  • Basic knowledge of card networks (Visa, MasterCard, etc.) and payment systems preferred.
  • Good MS Excel skills (v-lookups, pivot tables, etc.).
  • Strong attention to detail, analytical thinking, and problem-solving skills
Education & Qualifications
  • Bachelor's degree in commerce, Finance, Business Administration, or a related field.
  • 2-4 years of experience in credit card or banking operations, especially in transaction processing or reconciliation.
  • Internship or work experience in a bank, card processing company, or BPO in the credit card domain.
  • Familiarity with core banking systems, card management systems, or reconciliation tools.
  • Willingness to work in shifts, especially during peak settlement times.
Equal Opportunity Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.

  • Banking Operations Senior Associate

    2 weeks ago

    Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    Banking Operations Senior Associate § Analyze and execute the Business Banking Loan process by understanding Standard operating Procedures § Interpret the request received related to Business Banking loan processing and capture the information into appropriate application § Adhere to all appropriate and agreed standardized processes and procedures ...

  • Associate / Senior Associate - Banking Operations

    1 week ago

    Chennai, Tamil Nadu, India Zeta Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    About ZetaZeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing,...

  • Banking Alliance Associate

    6 days ago

    Chennai, Tamil Nadu, India PRIMASOFT TECHNOLOGIES LTD Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionRole DescriptionThis is a full-time on-site role located in Chennai for a Banking Alliance Associate. The Banking Alliance Associate will be responsible for managing and nurturing relationships with banking partners, providing financial services and support, and offering excellent customer service. Daily tasks will include analyzing...

  • Senior Associate

    4 days ago

    Chennai, Tamil Nadu, India TalentSpot Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Senior Associate. The Senior Associate will be responsible for managing daily operations, facilitating client meetings, preparing reports, and analyzing data. The Senior Associate will also be involved in overseeing projects, coordinating with team...

  • Senior Associate

    10 hours ago

    Chennai, Tamil Nadu, India Legal operations Full time ₹ 8,00,000 - ₹ 15,00,000 per year

    Requisition Id : As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can...

  • Senior Associate

    2 days ago

    Chennai, Tamil Nadu, India WNS Global Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

  • Collateral Operations Associate

    2 weeks ago

    Chennai, Tamil Nadu, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Collateral Operations Associate Join us as a Collateral Operations AssociateIf you have previous experience in investment banking, with an understanding of the OTC derivatives market, this could be your ideal role Working within Collateral Operations, you'll be making sure that all enquiries and requests are responded to in a timely and accurate manner ...

  • Collateral Operations Associate

    1 week ago

    Chennai, Tamil Nadu, India RBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Collateral Operations AssociateIf you have previous experience in investment banking, with an understanding of the OTC derivatives market, this could be your ideal roleWorking within Collateral Operations, you'll be making sure that all enquiries and requests are responded to in a timely and accurate mannerYou'll be well placed to build networks...

  • Collateral Operations Associate

    2 weeks ago

    Chennai, Tamil Nadu, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Collateral Operations AssociateIf you have previous experience in investment banking, with an understanding of the OTC derivatives market, this could be your ideal roleWorking within Collateral Operations, you'll be making sure that all enquiries and requests are responded to in a timely and accurate mannerYou'll be well placed to build networks...

  • Operations Associate

    2 weeks ago

    Chennai, Tamil Nadu, India WNS Global Services Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Chennai Walk in - Associate / Sr. Associate - Operations Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services,...