Senior Engineer
10 hours ago
Job Description
:
Education Qualification :
Any Graduate
Skills :
Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable
Primary -> Technology | Collaboration and Messaging Roles | Skype Administrator | 2 - Knowledgeable
Tertiary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable
Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable
Primary -> Technology | Unified Communications Platforms | Microsoft | 1 - Aware
Certification :
Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203
Details:
Technical Skills:
- Messaging
- Understanding of Microsoft Exchange Server 2010/2013/2016 and O365
Troubleshoot Exchange Active Sync (EAS) related incidents
Unified Communication and Collaboration- Understanding of various services in UCC portfolio; for e.g., Teams, OneDrive, SharePoint etc.,
- LDAP- Basic Active Directory user administration
- End-User- Outlook 2013/2016/2019/ProPlus/Mobile clients, Teams, desktop/mobile clients and OneDrive/BOX desktop sync
- PowerShell- Basic PowerShell scripting knowledge
Functional Skills:
- Messaging Engineers primary responsibility is to provide support to an organizational
- Messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance and addressing repetitive end user incidents and requests within the specified SLA.
- This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.,
- Monitor, Report, Administer, Troubleshoot, and provide L1 support for email infrastructure
- Address end user incidents and requests related to email and UC services access including any remote desktop troubleshooting
- Update the support ticket with the progress
- Incident Management
- Understand SOP documents and consult L2 team in case of any discrepancies
Location
:
India - Bengaluru
Created On
:
07-Jul-2025
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