Senior Engineer

1 day ago

Bengaluru, Karnataka, India Microland Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description:Education Qualification :Any Graduate Skills :Tertiary -> Behavioral | Aptitude | Information Processing | 2 - KnowledgeablePrimary -> Technology | Collaboration and Messaging Roles | Skype Administrator | 2 - KnowledgeableTertiary -> Domain | IT in Banking | Customer Support | 2 - KnowledgeableTertiary -> Behavioral | Aptitude | Communication | 2 - KnowledgeablePrimary -> Technology | Unified Communications Platforms | Microsoft | 1 - Aware Certification :Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Details: Technical Skills: MessagingUnderstanding of Microsoft Exchange Server 2010/2013/2016 and O365Troubleshoot Exchange Active Sync (EAS) related incidentsUnified Communication and Collaboration- Understanding of various services in UCC portfolio; for e.g., Teams, OneDrive, SharePoint etc., LDAP- Basic Active Directory user administration End-User- Outlook 2013/2016/2019/ProPlus/Mobile clients, Teams, desktop/mobile clients and OneDrive/BOX desktop sync PowerShell- Basic PowerShell scripting knowledge Functional Skills: Messaging Engineers primary responsibility is to provide support to an organizationalMessaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance and addressing repetitive end user incidents and requests within the specified SLA.This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.,Monitor, Report, Administer, Troubleshoot, and provide L1 support for email infrastructureAddress end user incidents and requests related to email and UC services access including any remote desktop troubleshootingUpdate the support ticket with the progressIncident ManagementUnderstand SOP documents and consult L2 team in case of any discrepanciesLocation:India - BengaluruCreated On:07-Jul-2025

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