Senior Engineer

10 hours ago

Bengaluru, Karnataka, India Microland Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description

:

Education Qualification :

Any Graduate

Skills :

Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable

Primary -> Technology | Collaboration and Messaging Roles | Skype Administrator | 2 - Knowledgeable

Tertiary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable

Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable

Primary -> Technology | Unified Communications Platforms | Microsoft | 1 - Aware

Certification :

Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203

Details:

Technical Skills:

  • Messaging
  • Understanding of Microsoft Exchange Server 2010/2013/2016 and O365

  • Troubleshoot Exchange Active Sync (EAS) related incidents

  • Unified Communication and Collaboration- Understanding of various services in UCC portfolio; for e.g., Teams, OneDrive, SharePoint etc.,

  • LDAP- Basic Active Directory user administration
  • End-User- Outlook 2013/2016/2019/ProPlus/Mobile clients, Teams, desktop/mobile clients and OneDrive/BOX desktop sync
  • PowerShell- Basic PowerShell scripting knowledge

Functional Skills:

  • Messaging Engineers primary responsibility is to provide support to an organizational
  • Messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance and addressing repetitive end user incidents and requests within the specified SLA.
  • This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.,
  • Monitor, Report, Administer, Troubleshoot, and provide L1 support for email infrastructure
  • Address end user incidents and requests related to email and UC services access including any remote desktop troubleshooting
  • Update the support ticket with the progress
  • Incident Management
  • Understand SOP documents and consult L2 team in case of any discrepancies

Location

:

India - Bengaluru

Created On

:

07-Jul-2025

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