Product Specialist

4 days ago

Kondapur Hyderabad Telangana, India c4b73a04-cb0d-446a-b29d-5d0df2f41f04 Full time ₹ 2,70,000 - ₹ 7,20,000 per year

Job Description – Product Specialist (EdTech | Fresher to 1 Year Experience | Hyderabad – Immediate Joiners Preferred)

Location: Hyderabad, India

Employment Type: Full-Time | On-Site with Frequent Travel

About the Company

Assentcode Technologies is a rapidly growing IT services and product engineering organization that thrives on innovation, client success, and meaningful impact. We build trusted partnerships and deliver scalable digital solutions across industries.

Role Overview

We are looking for a motivated and detail-oriented Product Specialist to support the implementation and success of our school management software. This role requires a strong understanding of product workflows, hands-on data handling, disciplined execution, and the ability to collaborate directly with customers at their locations.

This individual will work closely under the guidance of the Product Owner.

We are actively hiring Hyderabad-based candidates with immediate availability.

Key Responsibilities

Product & Data Enablement

  • Gain strong understanding of the complete product workflow and core modules
  • Gather, interpret, and validate client-provided data in various formats such as physical forms, PDFs, and Excel sheets
  • Digitize, clean, structure, and upload data into the product accurately and within defined timelines

Client Interaction & Support

  • Communicate with client users to clarify data requirements and address queries
  • Ensure seamless data readiness for implementation and rollout phases
  • Maintain professional relationships and serve as the first line of support during field activities

Incident & Issue Resolution

  • Monitor, analyze, and troubleshoot issues raised during data setup and product usage
  • Collaborate with support and technical teams to ensure timely closure of customer concerns
  • Prioritize and resolve client issues within the same day wherever possible

On-Site Implementation

  • Travel frequently to client locations as required for project execution and data onboarding
  • Ensure timely progress in field deliverables and support smooth implementation adoption

Adaptability in Startup Environment

  • Work collaboratively in a dynamic and evolving startup environment
  • Adapt quickly to changing priorities, tools, processes, and support requirements
  • Demonstrate proactive ownership to get things done efficiently

Required Skills & Experience

  • Fresher to 1 year of experience in product support, implementation, or data handling roles
  • Good hands-on experience with Excel and technology-driven data entry
  • Ability to install applications/software and perform basic troubleshooting
  • Strong communication skills for customer-facing discussions
  • High level of accuracy, process discipline, and task ownership
  • Willingness to travel as per business and project needs
  • Must be based in Hyderabad
  • Immediate joiners preferred

Ideal Candidate Attributes

  • Fast learner with a growth mindset
  • Strong customer empathy and relationship-building skills
  • Detail-oriented with excellent follow-through
  • Calm and self-driven under time-sensitive or changing situations
  • Commitment to quality, consistency, and teamwork

Application Process

Candidates can apply by sending their resume with subject line:

Application – Product Specialist (EdTech)

Email: ;

Job Types: Full-time, Fresher

Pay: ₹11, ₹22,725.92 per month

Benefits:

  • Health insurance
  • Paid sick time

Work Location: In person

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