Service Delivery Operations Manager

4 days ago

Kolkata, West Bengal, India Capgemini Full time ₹ 15,00,000 - ₹ 25,00,000 per year
Job Description

A key leadership role within the organization responsible for overseeing and managing daily operations. Responsible for delivering in-time and in-quality service through effective management of service delivery teams.Continuously analyzes and improves operational processes and activites , identifying areas for enhancement and implementing plans of actions to increase productivity and efficiency. Provides guidance to the operations team, fostering a positive work environment and ensuring alignment with organizational goals. Ensures cross-regional cooperation to maintain global service delivery set up aligned.

Job Description - Grade Specific

Role Overview:
•Guides and oversees Operations Teams, ensuring effective service delivery as per assigned scope
•Personnel supervision, HR, career development, performance assessment, IT, etc.
•Establishes and reports performance metrics
•Demonstrates and promotes organizational vision and values
•Acts as a strategic stakeholder partner and enabler
•Builds and maintains a strong cross-functional cooperation with Stakeholders
•Concentrates on budget optimization
•Ensures service delivery activities comply with procedures, policies, laws and regulations
•Promotes and actively participates in cross-regional exchange of knowledge, best practices and enhancements
•Has deep knowledge of P2P end to end process
•Provides support and mentorship to more junior service delivery teams
•Drives improvement initiatives/change management to achieve overall Team efficiencyGeneral Responsibilities / Accountabilities:
•Leads, directs and supervises Service Delivery professionals, promoting collaborative and high-performing team
•Provides training path to the team in charge, promoting enhanced understanding of complete functional solution
•Formulates strategic and operational objectives aligned with organizational goals
•Follows global/regional KPI's and regularly evaluates the team's performance against benchmarks
•Monitors and supervises the service delivery process to ensure successful operations and optimal outcomes
•Establishes escalation management process
•Handles complex and sensitive inquiries/escalations demonstrating professionalism, competence, and client-centricity
•Accountable for development and implementation of operational procedures
•Enforces all procurement policies, relevant procedures and compliance processes
•Develops and maintains strong relationships with key Stakeholders/Clients
•Manages budget reviews and reports cost plans to upper management
•Ensures cross-regional cooperation to keep operations aligned
•Provides guidance to the teams and promotes a collaborative working culture
•Continuously evaluates and improves processes to enhance service delivery efficiency and effectiveness
•Partners with cross-functional teams to improve tools and systems in use
•Drives/Supports transformation projects

Skills (competencies)

  • Operations Manager

    2 days ago

    Kolkata, West Bengal, India Turiyam Consultancy Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    An Operations Manager oversees daily BPO operations, focusing on efficiency, team performance, budget management, and client satisfaction by ensuring smooth service delivery and service level agreements (SLAs) are met

  • Founder's Office Associate

    4 days ago

    Kolkata, West Bengal, India ZORRRO DELIVERY Full time ₹ 8,000 - ₹ 60,000 per year

    Job Title: Founder's Office Associate- InternLocation: On-site, KolkataCompany: Zorrro Deliveries Private LimitedAbout Zorrro Deliveries:Zorrro Deliveries is a fast-growing company with two divisions, Logistics and IT, each focused on transforming its respective industry. Our Logistics division provides efficient, seamless last-mile delivery solutions, while...

  • Head of Service Management

    4 days ago

    Kolkata, West Bengal, India Tulsi Weigh Solutions Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionTulsi Weigh Solutions Pvt Ltd, originally established as Tulsi Trading Company in 1952, is a prominent organization based in Kolkata, dedicated to addressing the weighing needs of industries in India and neighboring South Asian countries. With over 60 years of industry presence, the company is recognized for its high-quality and accurate...

  • Collaboration Managed Services Engineer

    10 hours ago

    Kolkata, West Bengal, India NTT DATA Global Delivery Services Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    MS Engineer L1 VC support Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your...

  • Lead Sales and Service Delivery Specialist

    4 days ago

    Kolkata, West Bengal, India Baker Hughes Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Lead Sales and Service Delivery Specialist - Drilling and Completion Fluids Do you enjoy building relationships and ensuring customer success?Are you passionate about Drilling and Completion Fluids? Join our Join our Drilling and Completion Fluids sales teamOur Drilling & Completion Fluids business provides intelligent, connected technologies to support,...

  • Senior Manager – Service Sales

    4 days ago

    Kolkata, West Bengal, India Johnson Controls Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Senior Manager – Service Sales (Control, Fire & Security)Location: North & East IndiaJob Type: Full-TimeExperience: 10–15 YearsIndustry: Building TechnologiesFunction: Sales – ServicesBuild your best future with the Johnson Controls teamAs a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine building performance to...

  • General Manager Operations

    2 days ago

    Kolkata, West Bengal, India Belvedere Foodworks LLP Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role Overview: You are seeking a strategic and dynamic General Manager Operations to oversee daily operations across multiple outlets including Jalsa, Soba Sassy, Darlings, and Pepe Rosa. Your primary responsibilities will include driving operational excellence, ensuring guest satisfaction, providing team leadership, and maximizing profitability while...

  • Manager- Operations

    2 weeks ago

    Kolkata, West Bengal, India Blue Dart Full time ₹ 1,20,000 - ₹ 7,20,000 per year

    PurposeOversee and monitor all inbound, outbound and transit operations at the Ground & Rail Hub to ensure timely, accurate and profitable delivery of shipments as per defined processes and policiesKey ResponsibilitiesResponsibilitiesStrategicSupport the Head – Ground Operations in aspects related to ground network designAlso provide support to the Head...

  • Digital Delivery Manager

    2 weeks ago

    Kolkata, West Bengal, India Idinaso Allience Pvt Ltd Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Job Title: Delivery Manager (Digital Marketing)Company: Devant IT SolutionsLocation: Work From Office (WFO)Department: Digital Marketing / Project DeliveryEmployment Type: Full-TimeAbout the RoleDevant IT Solutions is seeking a Delivery Manager from a Digital Marketing background to manage and execute marketing projects effectively. The ideal candidate...

  • City Operations Manager

    4 days ago

    Kolkata, West Bengal, India Core Connect Hr Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Manage end-end city operationsHub expansionFleet operationsCoordination with cross-functional teamsLocal vendors/partners/stakeholdersOperational standards/norms/safety procedures Required Candidate profile4-7 yrs of experience into managing fleet, logistics, last mileGeographical knowledgeStrong communication and team managementCandidates with experience...