Senior Executive

12 hours ago

Gurgaon, Haryana, India Sbi Cards And Payment Services Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Senior Executive - CCRP Validation

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

  1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
  2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
  3. Dynamic, Inclusive and Diverse team culture
  4. Gender Neutral Policy
  5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
  6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for performing Revalidation as part of Centralized Revalidation Team (CVT).

Role Accountability

  1. Ensure daily productivity metrics for CCRP revalidation within TAT
  2. Ensure Accuracy as per targets defined.
  3. Analyze and report on Complaints trends & Resolutions .
  4. Create & maintain process dashboards for business reporting purposes.
  5. Pro-actively follow-up with other departments for input files and effective stakeholder management
  6. Identify ways of improving current processes to enhance customer experience.
  7. Timely reporting of process metrics to the business and internal stakeholders
  8. Ensure close-looping and calibration on identified complaints
  9. Identify process improvement opportunities & help business to fix the same through detailed RCA & follow correction & corrective approach
  10. Perform process documentation and compliance adherence

Measures of Success

  1. Accuracy %
  2. Complaint Resolution Rate
  3. Reduction in no. of complaints
  4. No adverse observations in internal/external audits
  5. Process adherence as per MOU

Technical Skills / Experience / Certifications

  1. Understanding of Credit Card processes
  2. Understanding of customer lifecycle
  3. Understanding of Card One & V+

Competencies critical to the role

  1. Problem Solving Skills
  2. Analytical Ability
  3. Process Orientation
  4. Market Awareness

Qualification

Graduate in any discipline

Preferred Industry

FSI

Experience LevelSenior Level

  • Deputy Manager – IT/IS

    6 days ago

    Gurgaon, Haryana, India Senior Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionSenior is a UK based MNC and has operations in 12 countries and has 26 operating businesses worldwide serving number of markets. Senior's experienced manpower support, effective use of raw material as well as high technology enable it to deliver optimized components within a short development time and at most competitive prices.Senior...

  • Senior Executive/ Assistant Manager

    7 days ago

    Gurgaon, Haryana, India Executive Search Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Required skills/qualifications: 1) Knowledge and experience in B-to-B Audio marketing 2) Data analysis skills 3) Communication and presentation skills 4) Planning and execution skills Scope of responsibility: Responsible for the success of the marketing strategy Personality sought: 1) Willingness to deliver results 2) Problem-solving skills 3) Teamwork...

  • Onboarding Executive

    2 weeks ago

    Gurgaon, Haryana, India Antara Senior Care Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Designation: Senior Executive Onboarding ExecutiveGrade: E8(a)Department: Human Capital (HR)Location: Sector 44, Gurugram (Corporate Office)Entity: Antara Assisted Care Services Limited (Max India Group)Industry: HealthcareExperience Required: 2+ yearsKey ResponsibilitiesPre-OnboardingManage all pre-onboarding formalities and ensure a smooth candidate...

  • Executive/Sr. Executive Product Quality

    6 days ago

    Gurgaon, Haryana, India Antara Senior Care Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About Us: About the Organization Who we are?Max Group is a leading Indian multi-business conglomerate with interests in the Life Insurance, Healthcare, Real Estate and Senior Care industries.Launched in 2013, Antara is a 100% subsidiary of Max India. It is pioneering the concept of Age in Place for people over 55 years of age, by developing Senior Living...

  • Senior Developer Full Stack

    2 weeks ago

    Gurgaon, Haryana, India EDGE Executive Search Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    The CompanyOur client is a global leader in the aviation sector, driving a digital-first transformation powered by cloud technologies, data innovation, and machine learning. With a bold vision to redefine how data empowers smarter decisions, they are building a modern engineering ecosystem that fuels business agility and growth at scale.At the heart of this...

  • Telesales Executive

    5 days ago

    Gurgaon, Haryana, India Antara Senior Living Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Employee CareerDevelopment ProgramsAs per a survey conducted by SHRM India in 2022, 76% of Indian employees cite learning opportunities as a key motivator for job satisfaction.At Antara, we are deeply committed to the continuous growth and well-being of our employees. Our robust Learning and Development and Employee Career Development programs offer a range...

  • Senior Java Developer

    7 days ago

    Gurgaon, Haryana, India EDGE Executive Search Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    The CompanyOur client is a global company in the fintech sector, a global giant in the derivatives space and second, a world leader in financial research and analytics.This company will work in the area of derivatives and OTC products, which are the most complex parts of the financial market. The company is laying the foundations of a great culture and the...

  • Sr. Designer

    7 days ago

    Gurgaon, Haryana, India Ally-eXecutive HR Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role:Senior Designer- WorkplaceAbout the jobWe are seeking a new Senior Designer- Workplace. You will be part of our design studio designing Corporate / Workplace Interior projects. Working closely with the design leaders and team, you will be responsible for developing design concepts for corporate interior fit out projects.In BriefSpecific...

  • Customer Care Executive

    4 days ago

    Gurgaon, Haryana, India Antara Senior Living Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Employee CareerDevelopment ProgramsAs per a survey conducted by SHRM India in 2022, 76% of Indian employees cite learning opportunities as a key motivator for job satisfaction.At Antara, we are deeply committed to the continuous growth and well-being of our employees. Our robust Learning and Development and Employee Career Development programs offer a range...

  • Digital Marketing Intern

    2 weeks ago

    Gurgaon, Haryana, India Antara Senior Care Full time ₹ 80,000 - ₹ 1,20,000 per year

    Role: Digital Marketing InternWe are looking for a proactive, creative, and detail-oriented Digital Marketing Intern to support AACSLs online brand presence, drive digital campaigns, and assist in content, analytics, and performance marketing.Key ResponsibilitiesAssist in planning and executing digital marketing campaigns across platforms (Google, Meta,...