Account Manager SaaS – Australia Region
20 hours ago
Who We Are
We're
QuestionPro
, a $50M global SaaS business powering feedback and insights for universities, nonprofits, and enterprises across Australia, New Zealand, France, Canada, Germany, India, Dubai, the UK, and more. With 405 team members, 12 global offices, and regional data centres in 8 areas
Our mission? To help universities and not-for-profits capture insights, engage communities, and demonstrate impact. From advanced surveys to BI dashboards and communities, our SaaS suite empowers organisations to make smarter, data-driven decisions.
Why People Love Working Here
- We're collaborative, curious, and a bit cheeky in the best way.
- You'll work with smart, supportive humans who back your ideas.
- We've got a tight-knit, innovative, and cheerful culture that values growth and impact.
What You'll Do
- Own and grow relationships with assigned
university and NFP clients
in the ANZ region. - Manage the
renewal cycle - ensuring adoption, value realisation, and on-time renewals.
- Run
training sessions, onboarding, and workshops
to upskill client teams. - Act as a trusted advisor, liaising with Customer Success and Support to resolve issues quickly.
- Identify opportunities for
account growth - upsell modules, expand usage, and broaden stakeholder engagement.
- Showcase our suite (Surveys, Communities, BI & more) through
demos and consultative conversations
. - Feed client insights back to the Product team to shape improvements.
- Work in sync with Australian time zones (
6 AM – 3 PM IST
) from our Baner, Pune office.
What We're Looking For
- 2–5 years
of experience in account management or customer success (SaaS background preferred). - Strong
sales acumen
— confident in renewals and uncovering upsell opportunities. - A natural communicator: approachable, organised, and curious.
- Comfortable leading client sessions, workshops, and presentations.
- Empathy, clarity, and persistence - your clients will spot the difference.
- Morning person? Even better - you'll be at your desk bright and early, helping ANZ clients kick off their day.
Why Join Us?
- Be part of a
global SaaS leader
trusted by leading universities and nonprofits. - Blend
account management with consultative sales
for clients who create real social and educational impact. - Competitive salary, incentives, and genuine career growth opportunities.
- A supportive team culture where we learn, share, and have fun along the way.
Interested? Shoot your CV to
with the subject line:
Account Manager ANZ
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