Client Services Executive

20 hours ago

Pune, Maharashtra, India WNS Full time

Job Description: Client Services Executive

Company:
WNS

Location:
Pune

Experience:
1+ years

Work Shift:
Day Shift

Qualification:
Graduate from any stream (Hotel Management preferred)

About WNS

WNS is a leading global Business Process Management (BPM) company delivering end-to-end operations support across customer experience, finance & accounting, analytics, and various industry-specific domains. At WNS Pune, we offer a collaborative, professional, and growth-focused work culture.

About the Role

WNS is hiring a
Client Services Executive
who will be responsible for managing client relationships, interacting with international clients, and ensuring smooth service delivery with a high level of professionalism.

Key Responsibilities

  • Act as the main point of contact for assigned clients, including
    international clients
    .
  • Build and maintain strong, long-term client relationships.
  • Understand client expectations and ensure timely resolution of issues.
  • Coordinate with internal teams to ensure accurate and timely service delivery.
  • Track client satisfaction and share periodic performance reports.
  • Prepare documentation, client updates, and activity reports.
  • Identify scope for improvements and value additions.

Required Skills & Competencies

  • Excellent verbal and written communication skills
    .
  • Strong interpersonal skills with the ability to interact with
    international clients
    confidently.
  • Customer-focused and professional approach to client management.
  • Ability to multitask and manage multiple client accounts.
  • Good analytical and problem-solving skills.
  • Proficiency in MS Office applications.
  • Preference for candidates from
    Hotel Management
    background.

Eligibility Criteria

  • Graduate from any discipline (Hotel Management preferred).
  • Minimum
    1+ years
    of experience in client servicing, customer management, or international client handling.
  • Must be comfortable working in a
    Day Shift
    at the
    Pune
    location.

What WNS Offers

  • Strong learning and career development opportunities.
  • Supportive and inclusive workplace culture.
  • Opportunity to work directly with global clients.
  • Competitive salary with performance-based benefits.

Contact for Application

HR Anjali -

or send me your cv -

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