Senior Executive Client Servicing

6 days ago

Pune, Maharashtra, India Bandish Studios Full time ₹ 36,00,000 - ₹ 42,00,000 per year

Senior Client Servicing Executive.

Experience:
3–5 years (Preferably in Media / Entertainment / Creative Agencies)

Location:
Gultekdi, Pune

CTC:
3.6 LPA to 4.2 LPA

Department:
Client Servicing

Employment Type:
Full-Time Onsite

About Bandish Productions

Bandish Productions is a dynamic and rapidly growing creative powerhouse specializing in media production, digital content, storytelling, branding, and end-to-end creative solutions. We collaborate with brands to bring ideas to life through impactful narratives, high-quality execution, and culturally relevant creative work.

If you're someone who excels at managing client relationships, driving project success, and ensuring seamless coordination across teams, we'd love to connect with you.

Role Overview

The Senior Client Servicing Executive will act as the main point of contact between clients and internal teams. You will be responsible for understanding client requirements, managing projects end-to-end, ensuring timely delivery, and maintaining strong relationships to drive satisfaction and business growth.

Key Responsibilities:

Client Relationship Management

  • Serve as the main liaison between clients and Bandish Productions.

  • Build, maintain, and grow strong client relationships.

  • Understand client expectations and ensure smooth communication.

  • Handle client escalations professionally and offer timely solutions.

Project & Workflow Management

  • Gather detailed project briefs and communicate them to the internal teams (video, sound, graphics, etc.).

  • Plan and monitor project timelines, deliverables, and milestones.

  • Coordinate with cross-functional teams to ensure seamless workflow and on-time delivery.

  • Track project progress and update clients regularly.

Creative & Production Coordination

  • Support clients in defining creative directions, concepts, and execution plans.

  • Participate in internal brainstorming sessions and guide teams based on client requirements.

  • Review drafts, edits, and outputs before sharing with clients.

Operation & Documentation

  • Prepare quotations, proposals, and timelines.

  • Maintain project documentation, communication logs, and approvals.

  • Assist in billing, invoicing, and payment follow-ups.

Client Satisfaction & Retention

  • Ensure high-quality service experience throughout the project lifecycle.

  • Identify upselling/cross-selling opportunities for Bandish Productions' services.

  • Conduct post-project feedback and address improvement areas.

Required Skills & Competencies:

  • Excellent verbal and written communication skills.

  • Strong understanding of media production processes (video editing, animation, sound design, graphics).

  • Good project management and coordination abilities.

  • Problem-solving mindset and ability to manage multiple projects.

  • Client-handling experience, preferably in a creative or production agency.

  • Time management and deadline-oriented approach.

  • Professional email etiquette.

Qualification & Experience:

  • Bachelor's degree in mass communication, Media, Marketing, or related field.

  • 3–5 years of experience in client servicing, account management, or production coordination.

  • Experience in media/production agencies preferred.

Additional Expectations:

  • Ability to work under pressure and handle fast-moving production schedules.

  • Willingness to work closely with creative, technical, and operations teams.

  • Positive attitude and team-player mindset.

How to Apply

Kindly share your resume, along with a cover letter highlighting your client servicing experience and achievements,

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