Client Services Executive

15 hours ago

Pune, Maharashtra, India WDSOFT Creative Agency Full time ₹ 50,00,000 - ₹ 80,00,000 per year

Client Servicing Executive Responsibilities:

Cultivating solid relationships with clients through the provision of exceptional after-sales service.

Creating a positive onboarding experience for new clients.

Regularly interacting with clients through telephone calls, email communications, or face-to-face

meetings.

Identifying ways to overcome clients' initial dislike of company products.

Maintaining an accurate record of all existing and potential clients.

Responding to client inquiries in a timely and professional manner.

Training and providing overall guidance to client service employees.

Organizing training seminars to enable clients to fully utilize product features and benefits.

Ensuring that the correct terms of sale are entered into the client database to prevent avoidable

billing issues.

Client Relationship Management: Cultivate and maintain strong, long-term relationships

with clients through regular communication and engagement.

Client Communication: Serve as the main point of contact for clients, addressing inquiries,

providing updates, and resolving issues promptly and professionally.

Account Management: Oversee all aspects of client accounts, including order processing,

contract management, billing, and ensuring on-time delivery of products or services.

Needs Assessment: Understand client needs and objectives, and collaborate with internal

teams to develop customized solutions to meet those needs effectively.

Problem Solving: Proactively identify and resolve any issues or challenges that arise during

the client relationship, ensuring client satisfaction and retention.

Feedback Management: Gather feedback from clients and use it to improve products,

services, and client servicing processes.

Collaboration: Work closely with internal teams such as sales, marketing, and customer

support to coordinate efforts and ensure a seamless client experience.

Reporting: Maintain accurate records of client interactions, transactions, and feedback, and

generate reports on client activity and satisfaction levels.

Client Servicing Executive Requirements:

Bachelor's degree in business administration or an industry-related field.

Proven experience working as a client servicing executive.

Proficiency in Microsoft Excel.

Working knowledge of Customer Relationship Management (CRM) software.

The ability to work efficiently under pressure.

Excellent organizational and time management skills.

Strong analytical and problem-solving skills.

Effective communication skills.

Exceptional customer service skills.

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