Customer Care

1 week ago

Mumbai City District, India Gandhi Automations Full time US$ 50,000 - US$ 1,20,000 per year

Role - CUSTOMER CARE

Job Description:

  • Respond to customer inquiries and service requests via phone, email, and toll-free lines in a courteous and efficient manner.
  • Register service requests and provide clients with reference numbers and clear information on visit procedures.
  • Collaborate with internal departments to ensure timely and effective service coordination.
  • Support Field Service Engineers (FSEs) in preparing accurate and comprehensive service reports.
  • Review service reports and ensure appropriate follow-up for seamless resolution.
  • Encourage customer participation in satisfaction surveys to gather valuable feedback.
  • Coordinate with FSEs and Project Execution teams for smooth handling of replacements and Annual Maintenance Contract (AMC) visits.
  • Maintain detailed service records and highlight areas for product or process improvement.
  • Prepare insightful Root Cause Analysis (RCA) and service performance reports to support ongoing improvement initiatives.

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