Hiring For CCE

22 hours ago

Dahod Halol Vadodara, India IIFL Finance Full time

Customer Care Executive (CCE) - Gold Loan Division

Roles & responsibilities

  • Handle walk-in customers and assist them with gold loan products.
  • Explain loan terms, interest rates, and repayment procedures to customers.
  • Perform KYC verification and ensure proper documentation.
  • Maintain strong follow-up with customers for loan renewals and repayments.
  • Manage customer queries, complaints, and service requests efficiently.
  • Support branch operations including vault management (as needed).
  • Coordinate with the sales team for lead conversion and customer engagement.
  • Actively cross-sell health insurance and business loan products to eligible customers.
  • Achieve assigned sales targets for third-party products as per company norms.
  • Ensure accurate data entry and reporting of cross-sell activities.

Gold Appraiser (GA)

Roles and Responsibilities:

  • Assess and evaluate the purity and weight of gold ornaments/jewelry for pledging.
  • Provide accurate valuation as per company guidelines and current market rates.
  • Maintain proper documentation and system entries for appraised items.
  • Handle pledged gold securely and ensure proper storage in the branch vault.
  • Assist in loan processing and ensure compliance with internal policies.
  • Support in gold auctions, loan closure, and coordination with credit operations.
  • Promote and sell health insurance and business loans to interested customers.
  • Achieve monthly cross-sell targets alongside core appraisal duties.
  • Contribute to overall branch performance and customer satisfaction.

Preferred candidate profile:

Customer Care Executive: candidates with 0-1 Yr experience in Sales or Marketing.

Gold Appraiser : Minimum 1 year of experience in Gold Checking & Sales, preferably from BFSI Sector.

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