Quality Analyst
2 weeks ago
Key Responsibilities:
Graduate with minimum 2 years experience of Contact Center.
Atleast 2 years experience in call quality function.
Excellent spoken and written communication skills for English.
Must have experience into Call Monitoring & Call Monitoring
Exposure to Six Sigma techniques along with one completed project would be added advantage
Exposure to MS Power point, Visio, Micro Strategy would be an added advantage
Perform root cause analysis (RCA) to identify underlying issues and recommend corrective actions.
Collaborate with the operations team to ensure adherence to quality standards and client requirements.
Monitor key performance indicators (KPIs) and provide insights to optimize processes and minimize errors.
Prepare detailed reports on quality performance and communicate findings to the management team effectively.
Shift Timings: US Shifts, 5days Working, Both Side Cab Facility to Hiring Zones
Interview Mode: Face to Face Interview
Looking for Immediate Joiners
Interested Candidates Can Share resume on or can call at
Regards,
Bhawana
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