Sales & Service Head – Construction Equipment
4 days ago
Position Overview
Lead the Sales & Service vertical in the Ahmedabad region, overseeing four tyre brands—Mahindra, Fiori, CP, and BKT—with a focus on clients in the construction industry. Reporting to senior leadership, you'll drive growth, channel performance, and service excellence across these brands.
LocationAhmedabad, Gujarat, India
Experience Required- 8–10 years of proven track record in sales and service leadership.
- Strong background in the construction industry, particularly dealing with off-highway/OHTR tyre sectors.
Sales Leadership
- Develop and execute a regional sales strategy for Mahindra, Fiori, CP, and BKT tyre portfolios.
- Establish and manage relationships with dealers, OEMs, and end-users in the construction and heavy equipment sectors.
- Track, forecast, and drive sales volume and market share across all four brands.
- Analyze competitor activities and define effective go-to-market strategies.
- Oversee the service network and delivery infrastructure for all brands.
- Implement standardized service processes and systems across dealerships.
- Set and monitor dealer performance, CSAT, and service quality targets.
- Lead trainings for service mechanics and channel partners, ensuring consistent technical and customer experience standards.
- Optimize the sales of spare parts and services to enhance channel profitability.
- Build secondary sales/service networks in untapped sub-territories.
- Partner with dealer teams to improve capacity planning and operational efficiency.
- Coordinate dealer audits, performance reviews, and drive innovation in service and sales processes.
- Mentor and develop a high-performing team of sales and service professionals.
- Foster a customer-focused, data-driven, and outcomes-oriented culture.
- Collaborate closely with corporate teams—Product, Marketing, and CRM—to align strategies and feedback loops.
- Bachelor's in Engineering (Mechanical, Automobile, Agriculture), Commerce, or related field.
- MBA or similar postgraduate degree preferred.
- Strong analytical, communication, and strategic planning skills.
- Opportunity to lead and scale multi-brand operations in a dynamic industrial hub.
- Play a pivotal role at the intersection of sales and service, blending technical expertise with commercial leadership.
- Build impactful relationships with leading equipment OEMs and construction players.
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