Senior Systems
1 week ago
Required Skills:-
⦁ Act as an escalation point for Level 1 support, handling complex technical issues via ticketing systems, email, phone, and remote support tools
⦁ Troubleshoot and resolve hardware, software, networking, and system-related issues efficiently.
⦁ Monitor and analyze system alerts, logs, and incidents to ensure timely resolution and minimize downtime
⦁ Collaborate with internal teams (NOC, development, and product teams) to escalate and resolve critical technical issues
⦁ Strong troubleshooting skills in Windows server, Terminal server
⦁ Experience with Networking, FortiGate firewalls, Cisco Meraki
⦁ Hands-on experience with Active Directory, DNS, DHCP server, Server migration, print server ,Storage management(NAS/SAN)
⦁ Hands-on Experience with Microsoft Office 365 and Azure AD
⦁ Proficiency in Ticketing systems (Autotask), Alert management PRTG
⦁ Familiarity with virtualization technologies (Hyper-V, etc.)
⦁ Must have work experience with USA and Australia client
⦁ Excellent communication and customer service skills
Job Types: Full-time, Permanent
Pay: ₹40, ₹80,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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