Senior Systems

2 weeks ago

Sarkhej, Gujarat, India Skylane Dronetech Pvt Ltd. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Required Skills:-

⦁ Act as an escalation point for Level 1 support, handling complex technical issues via ticketing systems, email, phone, and remote support tools

⦁ Troubleshoot and resolve hardware, software, networking, and system-related issues efficiently.

⦁ Monitor and analyze system alerts, logs, and incidents to ensure timely resolution and minimize downtime

⦁ Collaborate with internal teams (NOC, development, and product teams) to escalate and resolve critical technical issues

⦁ Strong troubleshooting skills in Windows server, Terminal server

⦁ Experience with Networking, FortiGate firewalls, Cisco Meraki

⦁ Hands-on experience with Active Directory, DNS, DHCP server, Server migration, print server ,Storage management(NAS/SAN)

⦁ Hands-on Experience with Microsoft Office 365 and Azure AD

⦁ Proficiency in Ticketing systems (Autotask), Alert management PRTG

⦁ Familiarity with virtualization technologies (Hyper-V, etc.)

⦁ Must have work experience with USA and Australia client

⦁ Excellent communication and customer service skills

Job Types: Full-time, Permanent

Pay: ₹40, ₹80,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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