Telesales Team Leader

4 days ago

Noida Sector Noida Uttar Pradesh, India 4da35a6d-1893-4754-bfcc-321a701b4128 Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Job Summary

We are looking for an experienced and performance-driven Telesales Team Leader to manage, motivate, and guide a team of telesales executives. The ideal candidate will ensure the team meets sales targets, maintains high-quality customer interactions, and follows the company's communication standards.

Key ResponsibilitiesTeam Management

  • Lead, mentor, and motivate a team of telesales executives.
  • Allocate daily leads and monitor team performance.
  • Conduct daily team meetings and performance reviews.
  • Provide training, feedback, and coaching to improve sales skills.

Sales & Target Achievement

  • Ensure team achieves daily/weekly/monthly sales targets.
  • Track KPIs such as call volume, conversion rate, pitch quality, and lead closure.
  • Assist team members in closing challenging calls or high-value leads.
  • Drive upselling, cross-selling, and lead conversion strategies.

Monitoring & Reporting

  • Monitor live calls to ensure quality standards and provide corrective guidance.
  • Maintain reports on attendance, performance, productivity, and sales output.
  • Coordinate with the management team for updates, requirements, and escalations.
  • Share daily, weekly, and monthly performance reports.

Process & Quality Control

  • Ensure proper lead management and CRM data accuracy.
  • Implement company policies, sales scripts, and compliance protocols.
  • Handle customer escalations professionally and ensure issue resolution.

Requirements

  • Minimum 2–5 years of telesales experience, with at least 1 year in a team leader/supervisory role.
  • Strong communication, leadership, and motivational skills.
  • Ability to analyze performance data and implement improvement strategies.
  • Should be target-driven, confident, and proactive.
  • Experience in Ed-Tech, BPO, or sales-driven industries preferred.
  • Basic knowledge of MS Excel, reporting, and CRM tools.

Job Types: Full-time, Permanent

Pay: ₹30, ₹55,000.00 per month

Benefits:

  • Commuter assistance
  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time

Experience:

  • ed-tech: 1 year (Required)

Location:

  • Noida Sector 12 , Noida, Uttar Pradesh (Required)

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