Telesales - Team Leader

About Niva Bupa Health Insurance Company - Niva Bupa Health Insurance Company Limited formerly known as Max Bupa Health Insurance Company Limited is a joint venture between Fettle Tone LLP an affiliate of True North Fund VI LLP a leading Indian private equity firm and the Bupa Group a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years Niva Bupa s growth story has been phenomenal We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000 with growth rate of 154 since FY 20 and growing We are a fully integrated health insurance provider with in-house claims processing under-writing and servicing Our goal is to achieve more than 10000 Cr GWP By 2027 thus requires goal oriented individuals to be a part of this exciting growth journey to achieve it Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best workplaces in the BFSI industry Key Roles Responsibilities Primary Role Description To manage a team of telesales Empanelment with new Vendor to increase the sales and generate the revenue To ensure that conversion targets are met on a monthly basis To be responsible for the management of direct reports one to one reviews and performance reviews Responsible for sales targets through Inbound and outbound sales To work closely with the marketing and product team to ensure maximization of inbound and outbound leads Using analytics to drive the efficiency and profitability of the unit Key Roles Responsibilities Creating strategic road map and setting goals and milestones for telesales team Ensuring Issuance targets are met for the channel team Monitor the Performance drive efficiencies and continuously review business strategy by taking corrective measures whenever required Coordination with Business stake holders Providing guidance direction to the Team Members Prepare reports on Sales performance Productivity Create strong compliance control environment Exploring Xsell Upsell strategeies Ensuring lead optimization Ensure optimal utilization of Dialer strategies Bridging the gaps disconnects in system and work towards process improvement Training Agents on New Initiatives Key Requirements - Education Certificates Any Graduate MBA PGDM High analytical proficiency Outbound Telesales Team handling experience Pro-active approach in issue resolution Good communication and Presentation skills Large BPO Telesales set up experience would be an added advantage Leading Change Strategic Thinking Personal credibility effectiveness Coaching developing talent Customer Focus and strong interpersonal skills Key Requirements - Experience Skills experience i6n handling 50 team strength in outbound campaigns Sales collections Control Attrition for the team Drive productivity per advisor Constantly improve of conversion of leads Employee motivation engagement Control the Loss ratio for the channel Control Cancellations Key Functional Competencies Functional competency Beginner Intermediate Expert Convincing skills Product Knowledge Team Handling NBHI Core Competencies Functional Competencies Behavioral Competency Behavioral competency Beginner Intermediate Expert Strategic Mindset Entrepreneurship Execution Excellence Building High Performing Teams