Associate - International BPO / Customer Service / TOP MNC

7 days ago

Bengaluru, Karnataka, India Black And White Business Solutions Full time US$ 60,000 - US$ 1,20,000 per year

About Client

Hiring for one of the most prestigious multinational corporations

Job Title : Operation Analyst - International Customer Service

Qualification : Any Graduate / 10+2 / 10+3 with minimum 1 year international BPO exp.

Relevant Experience : 1 to 5 Years

Skills required :

* International Customer Service

* Voice Process

* International BPO

* Customer service

* US Voice

* Good communication Skills

* Call Centre

* BPO

* International Voice

Contact person HR Amulya / Whatsapp your resumes to

Roles and Responsibilities :

  1. Listen to the call effectively and comprehend the implicit & explicit ask of the customer. Able to convince, provide short & long term solutions aligned to the customer's business goals,

  2. Developing core consulting skills around communication, questioning, listening, report writing and presenting,

  3. Proficiency in using Microsoft.
  4. Awareness of the regulatory requirements in respect of advised and non-advised sales,
  5. Strong verbal and written communication skills at all levels, both internally and externally, excellent organization skills, with the ability to work to tight deadlines and manage multiple tasks,
  6. High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation
  7. Effective negotiation skills with stakeholders,
  8. Strong interpersonal and project management abilities, Ability to work under pressure and tackle problem efficiently.

Location : Bangalore

Notice period : Immediate or 15 days notice period can apply

Shift Timing : Night Shift

Mode of Interview : Virtual (One day interview process)

Mode of Work : WFO

Thanks & Regards,

Deekshitha

HR Analyst

Black and White Business Solutions Pvt Ltd

Bangalore, Karnataka, INDIA.

Direct Land Line Number: | WhatsApp

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