Nortel Tier 3 Support Engineer

2 days ago

Remote India Innovatia Full time US$ 60,000 - US$ 1,20,000 per year
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies.

We are looking for a highly skilled Nortel Tier 3 Support Engineer to provide expert-level remote support for enterprise telephony and unified communications environments. This role involves handling critical escalations, performing root cause analysis, and supporting complex integrations across Nortel and Avaya systems for global clients

Responsibilities:

  • Deliver Tier 3 technical support for Nortel CS1000/CS2100, Option 11C/81C, Meridian, and BCM systems.
  • Lead resolution of critical, escalated incidents impacting production voice environments.
  • Perform deep-dive diagnostics using LD commands, trace tools, logs, and system monitoring utilities.
  • Manage system upgrades, firmware updates, and configuration recovery for voice platforms.
  • Support migration projects, including Nortel-to-Avaya conversions and SIP/UC integrations.
  • Collaborate with network and infrastructure teams to ensure end-to-end voice quality and reliability.
  • Develop and maintain technical runbooks, RCA documentation, and knowledge base articles.
  • Mentor Tier 1 and Tier 2 engineers; provide technical leadership during complex troubleshooting efforts.

Qualifications:

  • 8+ years of experience supporting enterprise telephony or unified communications systems.
  • Expert-level knowledge of Nortel CS1000/CS2100, Meridian, CallPilot, and BCM platforms.
  • Advanced proficiency in LD command-line operations and Element Manager administration.
  • Strong expertise in VoIP, SIP signaling, RTP streams, QoS, and trunking.
  • Hands-on experience with signaling servers, media gateways, and call servers.
  • Deep understanding of IP networking, including VLANs, routing, and QoS configurations.
  • Proven experience handling critical outages, performance issues, and multi-site environments.
  • Excellent problem-solving, documentation, and cross-team communication skills.

Bonus / Preferred Skills

  • Strong working knowledge of Avaya Unified Communications, including:
    • Avaya Aura Communication Manager (CM)
    • Avaya Session Manager and System Manager
    • Avaya SBCE (Session Border Controller for Enterprise)
    • Avaya IX Workplace / Messaging solutions
  • Experience with SBCs (Avaya, AudioCodes, Ribbon) and SIP trunk providers.
  • Certifications such as Avaya Certified Support Specialist (ACSS) or Nortel Technical Expert.

Benefits at Innovatia:

  • Comprehensive Health Insurance policy
  • Employee Wellness Program with focus on mental health
  • Robust reward and recognition programs
  • Company incentive programs offered.
  • Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
  • Ample growth and learning opportunities.
  • Remote work opportunities
  • Focus on work/life balance.
  • Immigration Program supporting immigration to Canada for eligible employees.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Innovatia is an equal opportunity employer.

  • Nortel Diagnostic Engineer

    2 days ago

    Remote, India Inspiredge IT Solutions Full time ₹ 19,20,000 - ₹ 24,00,000 per year

    Role: Nortel Diagnostic EngineerExperience:6+ yearsLocation: Hyderabad/RemoteJob Summary:We are seeking a highly experienced L3 Support Engineer with deep expertise in Nortel CS1000/1000e systems to join our Managed Services team. The ideal candidate will have extensive hands-on experience in installation, maintenance, troubleshooting, and support of Nortel...

  • Tier 1 Technical Support Engineer

    3 weeks ago

    India Trantor Full time

    Shift time: Rotational 8 hours shift (5 days a week) Location: Remote Job Description: As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors,...

  • Technical Support-Tier-2

    2 days ago

    India Hunarstreet Technologies Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    JOB OVERVIEW: We is looking for an energetic person for Technical Support-Tier-2, preferably someone who has a deep understanding of the integrations and extensive experience in troubleshooting,, configuration, and break/fix. A successful candidate will relish the support functioning focusing on major issues or challenges that could not be solved by the...

  • Tier 1 Technical Support Engineer

    4 weeks ago

    India Trantor Full time

    Shift time: Rotational 8 hours shift (5 days a week)Location:RemoteJob Description:As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors,...

  • Technical Support Tier 2_Shay

    2 days ago

    India Hunarstreet Technologies Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    WHAT YOU WILL DO: ● Provide support and cater to the specific needs of our new and existing customers ● Install and configure integrations ● Record, track, and document the help desk request problem solving process including actions taken through to the final resolution ● Respond in timely manner to requests and issues ● Follow incidents through to...

  • ▷ Urgent Search! Technical Support Engineer

    2 weeks ago

    Delhi, India Radware Full time

    Job Description Radware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Tier 2 Technical Support Engineer to...

  • Tier 2 Support Engineer

    1 week ago

    Pune, India IncubXperts Full time

    Job Description Job Title: Tier 2 Support Engineer Type: Full-time Shift: 24x7 rotational (including weekends) Working hours : 2 Shifts between 8 PM EST to 8 AM EST (i.e. 5:00 AM IST to 6:00 pm IST) About the Role We are looking for a Tier 2 Support Engineer to join our engineering and support team. This role requires strong technical troubleshooting...

  • Tier 2 Technical Support Delhi

    2 weeks ago

    india Chronos Consulting Full time

    Job Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. The Tier 2 Technical Support agent is an advanced-level technical position, offering many opportunities to grow...

  • Tier 1 Technical Support Bangalore

    2 weeks ago

    india Chronos Consulting Full time

    Job Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. As Tier 1 support you will learn how to review, analyze, and resolve a variety of customer issues, quickly, and...

  • ITMS Support Specialist Tier 2

    2 days ago

    India New Era Technology Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era,...