Technical Support Tier 2_Shay

2 days ago

India Hunarstreet Technologies Full time ₹ 2,50,000 - ₹ 5,00,000 per year
WHAT YOU WILL DO: ● Provide support and cater to the specific needs of our new and existing customers ● Install and configure integrations ● Record, track, and document the help desk request problem solving process including actions taken through to the final resolution ● Respond in timely manner to requests and issues ● Follow incidents through to resolution ● Provide regular updates to customer on their requests ● Test new functionality and work directly with the product team on launches ● Be empathetic and have a "tough skin" when handling customer complaints and issues ● It is imperative that Support Managers have a friendly and helpful demeanor at all times an ability to be customer facing via web shares ● Work with and report to the VP of Customer Success to enhance knowledge base as well as customer support communication automation ● Successfully work with internal partners to identify and address any customer issues ● Provide exceptional customer support and client care ● Ability and willingness to quickly learn new technology and software ● Resolve tier 1 and 2 support tickets and escalate to tier 3

Tasks & KPI's: ● Provide troubleshooting and support to resolve issues ● Respond to tickets in accordance with SLA guidelines ● Understand client needs, handle support requests, answer product-specific questions, and resolve technical issues
REQUIRED SKILLS & QUALIFICATIONS: ● A Bachelor Degree in any field from a recognized University or equivalent. ● 5+ Years of experience in a helpdesk or customer support environment ● 2+ Years in a similar role (tier 2 or higher) ● Hands-on experience in Technical Support. ● Excellent written and verbal communication skills ● Strong computer skills ● Required experience with Zendesk ● Experience with Salesforce, Hubspot is a plus ● High attention to detail ● Data-savvy
EMPLOYMENT TYPE: Full-Time LOCATION: Remote (Pan India) SHIFT TIMINGS: ● 5 pm to 2 am IST

  • Technical Support-Tier-2

    2 days ago

    India Hunarstreet Technologies Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    JOB OVERVIEW: We is looking for an energetic person for Technical Support-Tier-2, preferably someone who has a deep understanding of the integrations and extensive experience in troubleshooting,, configuration, and break/fix. A successful candidate will relish the support functioning focusing on major issues or challenges that could not be solved by the...

  • Nortel Tier 2 Support Engineer

    3 weeks ago

    Bengaluru, India Innovatia Technical Services Inc. Full time

    Job Description Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts...

  • Tier 2 Technical Support Hyderabad

    2 weeks ago

    india Chronos Consulting Full time

    Job Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. The Tier 2 Technical Support agent is an advanced-level technical position, offering many opportunities to grow...

  • Tier 2 Technical Support Pune

    1 week ago

    india Chronos Consulting Full time

    Job Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. The Tier 2 Technical Support agent is an advanced-level technical position, offering many opportunities to grow...

  • Tier 1 Technical Support Delhi

    2 weeks ago

    india Chronos Consulting Full time

    Job Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. As Tier 1 support you will learn how to review, analyze, and resolve a variety of customer issues, quickly, and...

  • Tier 1 Technical Support Mumbai

    1 week ago

    india Chronos Consulting Full time

    Job Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. As Tier 1 support you will learn how to review, analyze, and resolve a variety of customer issues, quickly, and...

  • (Immediate Start) Nortel Tier 3 Support Engineer

    3 weeks ago

    Bengaluru, India Innovatia Technical Services Inc. Full time

    Job Description Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts...

  • Technical Customer Support Representative

    4 weeks ago

    Bengaluru, India RingCentral Full time

    Job Description Job Description We're currently looking for: Technical Customer Support Representative (Tier 1) - Product Support Representative who can apply the knowledge of RingCentral services, VOIP technology and networking hardware and software. Provide technical support to RingCentral's customers. - Troubleshoot and repair RingCentral's solutions....

  • ITMS Support Specialist Tier 2

    5 days ago

    India New Era Technology Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era,...

  • Support Specialist Tier 2

    5 days ago

    India New Era Technology Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era,...