Technical Customer Support Representative

11 hours ago

Bengaluru India RingCentral Full time

Job Description Job Description We're currently looking for: Technical Customer Support Representative (Tier 1) - Product Support Representative who can apply the knowledge of RingCentral services, VOIP technology and networking hardware and software. Provide technical support to RingCentral's customers. - Troubleshoot and repair RingCentral's solutions. Understand network architecture required to support RingCentral's VoIP services. - Recommend network hardware, software and design elements. - Answer technical questions, solve technical problems and suggest appropriate workarounds. - Provide quick and accurate handling of support interactions - phone, chat, screen sharing & email. - Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives. - Offer alternative solutions when appropriate if the issue is beyond the representative's training and scope of responsibility with the objective of resolving the customer's concerns. - Adhere to schedules, guidelines, and requirements in accordance with the Company's set policies and procedures. - Adhere to quality and performance requirements as set by business aligned with the periodic performance evaluation, must be willing to undergo further training and assessment if the business needs. Required Qualifications: - A high-school diploma is mandatory, a bachelor's degree will be considered an advantage - English proficiency level of C1/C2 - Minimum of 2 years of work experience in a technical support and customer service environment in a BPO/KPO or similar industry - Basic Knowledge on VOIP, networking, routers and modems. - Strong customer service orientation. - Ability to work efficiently in a highly demanding, team-oriented and fast paced environment. - Ability to work efficiently in a highly demanding, team-oriented and fast paced environment. - Must possess effective organizational skills and time management skills. - Strong communication and collaboration skills. - Must be amenable to working night schedules Bonus Qualifications - Experience in the high-tech industry, preferably in IT, Telco or data centers, VOIP, and networking - Experience configuring, updating and supporting VOIP solutions in a multi-location environment. is a plus. - Networking, IT or telecommunications certification is a plus.

  • Technical Customer Support Representative

    5 days ago

    Bengaluru, Karnataka, India RingCentral Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    Job Description We're currently looking for: Technical Customer Support Representative (Tier 1)Product Support Representative who can apply the knowledge of RingCentral services, VOIP technology and networking hardware and software.  Provide technical support to RingCentral's customers. Troubleshoot and repair RingCentral's solutions.  Understand network...

  • Technical Support Representative

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka TalentBridge Full time

    Job Title: Technical Support Representative – Support (Fresher)Location: Bangalore (BCIT. Bangalore)Education: B.Sc (Computer Science/Information Technology) / BCA Graduates (2024/2025 Pass-outs with certificate candidates can apply)Required Experience: FresherJob Description:We are looking for a Technical Support Representative to provide exceptional...

  • Technical Customer Support Representative

    7 days ago

    Bengaluru, Karnataka, India RingCentral Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...

  • Technical Customer Support Representative

    6 days ago

    Bengaluru, Karnataka, India Ringcentral Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Say hello to possibilities.Its not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...

  • Technical Support Representative

    3 weeks ago

    Bengaluru, India TalentBridge Full time

    Job Title: Technical Support Representative – Support (Fresher)Location: Bangalore (BCIT. Bangalore)Education: B.Sc (Computer Science/Information Technology) / BCA Graduates (2024/2025 Pass-outs with certificate candidates can apply)Required Experience: FresherJob Description:We are looking for a Technical Support Representative to provide exceptional...

  • Technical Support Representative

    3 weeks ago

    Bengaluru, India TalentBridge Full time

    Job Title: Technical Support Representative – Support (Fresher)Location: Bangalore (BCIT. Bangalore)Education: B.Sc (Computer Science/Information Technology) / BCA Graduates (2024/2025 Pass-outs with certificate candidates can apply)Required Experience: FresherJob Description:We are looking for a Technical Support Representative to provide exceptional...

  • Technical Support Representative

    3 weeks ago

    Bengaluru, India TalentBridge Full time

    Job Title: Technical Support Representative – Support (Fresher)Location: Bangalore (BCIT. Bangalore)Education: B.Sc (Computer Science/Information Technology) / BCA Graduates (2024/2025 Pass-outs with certificate candidates can apply)Required Experience: FresherJob Description:We are looking for a Technical Support Representative to provide exceptional...

  • Technical Customer Support Representative

    7 days ago

    Bengaluru, Karnataka, India RingCentral Full time ₹ 60,000 - ₹ 1,20,000 per year

    Say hello to possibilities.It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...

  • Technical Support Representative

    3 weeks ago

    Bengaluru, India TalentBridge Full time

    Job Title: Technical Support Representative – Support (Fresher) Location: Bangalore (BCIT. Bangalore) Education: B.Sc (Computer Science/Information Technology) / BCA Graduates (2024/2025 Pass-outs with certificate candidates can apply) Required Experience: Fresher Job Description: We are looking for a Technical Support Representative to provide exceptional...

  • Technical Support Representative

    3 weeks ago

    Bengaluru, India TalentBridge Full time

    Job Title: Technical Support Representative – Support (Fresher) Location: Bangalore (BCIT. Bangalore) Education: B.Sc (Computer Science/Information Technology) / BCA Graduates (2024/2025 Pass-outs with certificate candidates can apply) Required Experience: Fresher Job Description: We are looking for a Technical Support Representative to provide exceptional...