Technical Customer Support Representative
3 days ago
Job Description We’re currently looking for: Technical Customer Support Representative (Tier 1) Product Support Representative who can apply the knowledge of RingCentral services, VOIP technology and networking hardware and software. Provide technical support to RingCentral’s customers. Troubleshoot and repair RingCentral’s solutions. Understand network architecture required to support RingCentral’s VoIP services. Recommend network hardware, software and design elements. Answer technical questions, solve technical problems and suggest appropriate workarounds. Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives. Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns. Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures. Adhere to quality and performance requirements as set by business aligned with the periodic performance evaluation, must be willing to undergo further training and assessment if the business needs. Required Qualifications: A high-school diploma is mandatory, a bachelor’s degree will be considered an advantage English proficiency level of C1/C2 Minimum of 2 years of work experience in a technical support and customer service environment in a BPO/KPO or similar industry Basic Knowledge on VOIP, networking, routers and modems. Strong customer service orientation. Ability to work efficiently in a highly demanding, team-oriented and fast paced environment. Ability to work efficiently in a highly demanding, team-oriented and fast paced environment. Must possess effective organizational skills and time management skills. Strong communication and collaboration skills. Must be amenable to working night schedules Bonus Qualifications Experience in the high-tech industry, preferably in IT, Telco or data centers, VOIP, and networking Experience configuring, updating and supporting VOIP solutions in a multi-location environment. is a plus. Networking, IT or telecommunications certification is a plus.
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Technical Customer Support Representative
1 hour ago
Bengaluru, Karnataka, India Ringcentral Full time ₹ 4,00,000 - ₹ 8,00,000 per yearSay hello to possibilities.Its not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...
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Technical Support Representative
1 week ago
Bengaluru, Karnataka, India Kasplo Internet Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany Description Kasplo is a cloud-based email delivery and management service that enables businesses to send transactional and marketing emails at scale. The platform offers detailed analytics, email list management, and performance tracking features to ensure deliverability and minimize spam risks. With seamless integration with e-commerce platforms...
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Customer Support Representative
1 week ago
Bengaluru, Karnataka, India CORESTRAT LABS PRIVATE LIMITED Full time**Job Title**: Customer Support Representative **Location**: [BANGALORE) **Job Type**: [Full-time] **Job description** **About the Role**:The primary role of the Customer Support Representative would be to act as a technical resource to our customer base for HighLevels suite of software features. A qualified Customer Support Representative possesses the...
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Technical Customer Support Representative
2 weeks ago
Bengaluru, India RingCentral Full timeJob Description Job Description We're currently looking for: Technical Customer Support Representative (Tier 1) - Product Support Representative who can apply the knowledge of RingCentral services, VOIP technology and networking hardware and software. Provide technical support to RingCentral's customers. - Troubleshoot and repair RingCentral's solutions....
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Customer Support Representative
5 days ago
Bengaluru, India RegisterKaro Full timeJob Title: Customer Support Representative Location: Bangalore Experience: 0–2 years Job Type: Full-time About the Role: We are looking for a motivated and empathetic Customer Support Representative to join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal...
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Customer Support Representative
5 days ago
Bengaluru, India RegisterKaro Full timeJob Title: Customer Support Representative Location: Bangalore Experience: 0–2 years Job Type: Full-time About the Role: We are looking for a motivated and empathetic Customer Support Representative to join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal...
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Customer Support Representative
6 days ago
Bengaluru, India RegisterKaro Full timeJob Title: Customer Support Representative Location: Bangalore Experience: 0–2 years Job Type: Full-time About the Role: We are looking for a motivated and empathetic Customer Support Representative to join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal...
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Customer Support Representative
6 days ago
Bengaluru, Karnataka, India Highlevel Llc Full time ₹ 40,00,000 - ₹ 80,00,000 per yearAbout the Role:The primary role of the Customer Support Representative would be to act as a technical resource to our customer base for HighLevels suite of software features. A qualified Customer Support Representative possesses the ability to troubleshoot product issues and has experience supporting software solutions preferably within the technology...
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Customer Support Representative
6 days ago
Bengaluru, Karnataka, India RegisterKaro Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Title:Customer Support RepresentativeLocation:BangaloreExperience:0–2 yearsJob Type:Full-timeAbout the Role:We are looking for a motivated and empatheticCustomer Support Representativeto join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal candidate...
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Technical Customer Support Representative
2 weeks ago
Bengaluru, India RingCentral Full timeSay hello to possibilities.It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...
