Team Lead for Digital Channels Team International

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world's leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

You will be part of the regional CTO department which is responsible for maintaining and enhancing our Avaloq software and products. As the Team Lead Digital Channels your task will consist of steering and coordinating the team's activities, estimating the effort for the implementation of features and designing and implementing solutions for our customers around our digital products. Part of the role will also be to act as stream lead on customer projects. Additionally, you will be responsible to enable your team to fulfil their KPIs and take care of the people management tasks.

Qualifications

Your key tasks

• Work with internal stakeholders to further enhance and streamline the Digital services and improve customer satisfaction ratings, supporting and implementing change in daily processes
• Ensure efficient and high-quality delivery of all services, in line with the agreed service level agreements
• Maintain positive relationships with the network and clients, which will contribute to improving the overall quality of the Digital services
• Develop your team through inspiring leadership, foster a culture of openness and excellence for cross-functional and interregional collaboration, and build a strong talent pipeline
• Assume the role of senior point of contact for escalations involving the Digital team
• Be a role model and an agent for change to drive the implementation of strategic efficiency, growth initiatives, transformation and business development while achieving financial targets

Qualifications

• University degree or equivalent qualification and/or operational experience in web and mobile solutions; experience in Avaloq Digital solutions is a plus
• Minimum of five years of managerial experience in global organizations and proven ability to deliver in a fast-paced multicultural and global environment
• Positive, proactive, can-do attitude with a high level of integrity and reliability
• Process-oriented, strong communication skills, and good ability to think strategically, analyze issues and understand complex situations
• Fluent in English

It would be a real bonus if you have

• Avaloq solutions know-how or Avaloq ACCP certification
• Strong track record in project management
• Business strategy development know-how
• Experience with Angular and/or Kotlin Multiplatform
• Proficient with Jenkins pipelines, Artifactory, Docker, OpenShift, and Kubernetes

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.