Rooms Division Manager

3 days ago

Hyderabad, Telangana, India Dolphin Hotels Private Limited Ramoji Film City Full time ₹ 20,00,000 - ₹ 25,00,000 per year
  • A female candidate with 3 year Bachelor's degree / 3 year Diploma in Hospitality Management is preferred
  • RDM will be responsible for overseeing the front office and housekeeping departments, ensuring exceptional guest experiences, and maximizing operational efficiency and profitability.
  • Lead and manage the front office and housekeeping teams, setting performance standards and fostering a culture of excellence
  • Develop and implement strategies to enhance guest satisfaction and loyalty
  • Oversee room inventory management and pricing strategies to maximize revenue
  • Monitor and analyze key performance indicators, making data-driven decisions to improve operations
  • Ensure compliance with all company policies, local regulations, and industry standards
  • Collaborate with other department heads to maintain seamless hotel operations
  • Handle guest complaints and resolve issues promptly and professionally
  • Develop and manage departmental budgets, controlling costs while maintaining service quality
  • Implement and maintain quality control systems for all room division operations
  • Stay updated on industry trends and implement innovative practices to improve guest experiences
  • Proficiency in hotel management systems and revenue management techniques
  • Experience with implementing and maintaining quality control systems
  • Strong financial acumen with experience in budgeting and cost control
  • Excellent problem-solving skills and ability to make quick, effective decisions
  • Demonstrated ability to deliver exceptional customer service and handle guest relations
  • In-depth knowledge of hospitality industry standards and best practices
  • Flexibility to work varying shifts, including weekends and holidays, as required

Pre-requisites to apply:

  • Minimum 10 years of experience in hotel management, with a focus on front office and housekeeping operations
  • Proven Track record of leadership and team management in a hospitality setting

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