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Helpdesk - Consultant - Account Management

2 weeks ago

Bengaluru, Karnataka, India Medi Assist Full time ₹ 30,00,000 - ₹ 35,00,000 per year

Job Title: Helpdesk Consultant (Account Management)

Location:

  • Main Primary: Client Site Electronic City Phase 2, Bangalore (1 Vacancy)

Employment Type: Full-time (Consultant Role)

Note: Based on performance, the role may be extended or converted to a permanent position after 12 months

Work Timings:

  • Monday to Friday: 11:00 AM to 7:30 PM
  • 2nd and 4th Saturdays and all Sundays: Weekly off
  • 1st, 3rd, and 5th Saturdays: As per office roster

CTC: 3 LPA to 3.5 LPA (Based on current ctc)

Experience Required: 1 to 5 years

About the Role

We are hiring a Consultant Account Management (Helpdesk) to manage insurance-related support and enrollment activities at our client location. The selected candidate will handle real-time coordination with internal teams, insurers, and client HR departments to ensure a smooth claims experience for policyholders.

Key Responsibilities

  • Provide daily helpdesk support at the client site for claims, enrollments, and policy clarifications
  • Respond to emails from client HRs and employees regarding insurance and enrollment-related queries
  • Collect and process reimbursement claim forms, ensuring coordination with processing teams
  • Manage mid-term additions of beneficiaries (dummy claims) and follow up with insurers for approvals
  • Resolve internal backend errors and clear job IDs generated by the enrollment team
  • Coordinate with insurers to rectify external errors and ensure beneficiary updates in policies
  • Track insurance claim numbers, raise float requests, and follow up with accounts for UTR details
  • Follow up with insurers for void payments and short settlements
  • Coordinate with client HR teams for monthly data updates and secure timely endorsements from insurers
  • Participate in Monthly Service Meetings (MSMs) at insurer offices to resolve claim-related grievances
  • Prepare and share reports on pending claims, information awaited, and other service metrics with client HR and insurers
  • Liaise with internal departments, insurers, agents, and medical professionals to resolve service issues
  • Follow up with insurers for TPA fee payments

Eligibility Criteria

  • Graduate in any stream
  • 1 to 5 years of experience in insurance, client servicing, helpdesk, or account management roles
  • Strong communication and coordination skills
  • Proficient in MS Office (Excel and Outlook)
  • Must have a two-wheeler with a valid driving license (mandatory for commuting between client and office locations)

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