Relationship Manager

1 day ago

Hyderabad, Telangana, India MagicDecor® Full time

Role Overview
The Relationship Manager will be responsible for managing customer accounts, driving repeat business, ensuring smooth order fulfilment, and building long-term client relationships. The role requires proactive communication, problem-solving, and coordination with internal teams to deliver exceptional customer experience.

  • Serve as the primary point of contact for assigned customers/accounts.
  • Build and maintain strong, long-term client relationships.
  • Understand client needs, preferences, and purchase patterns.
  • Drive upselling, cross-selling, and repeat business.
  • Coordinate with Sales, Operations, Logistics & Customer Support teams.
  • Track order status, delivery timelines, complaints & resolutions.
  • Maintain CRM data, client records, follow-ups & meeting schedules.
  • Conduct periodic client reviews, feedback discussions & retention plans.
  • Prepare reports—sales pipeline, customer engagement, churn analysis.
  • Ensure high customer satisfaction and service excellence.

Requirements

  • Bachelor's degree—Business, Marketing, Management, or related field.
  • 1–5 years of experience in Client Management, Sales, CRM, or Customer Success.
  • Strong communication, negotiation & relationship-building skills.
  • Ability to manage multiple accounts and deadlines.
  • Proficiency in CRM tools, Excel, and reporting.
  • Problem-solving mindset with customer-first attitude.
  • Fluency in English + regional language preferred.

Benefits
Competitive salary

Open Door Policy

Work in a pleasant environment with little hierarchy

Dynamic working environment in a growing firm

Freedom to innovate and learn new things

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