
Program Operations Manager
2 days ago
Role Summary:
We are looking for a Program Operations Manager to support the effective implementation of our lighthouse programs by managing documentation, reporting, internal coordination, and team support functions. The ideal candidate will be detail-oriented, organized, and proactive, with strong communication and analytical skills. This role is critical in ensuring LH program efficiency and capturing both qualitative and quantitative insights that inform decision-making.
Key Responsibilities:
- Documentation & Reporting
- Maintain comprehensive and up-to-date documentation of program activities, internal meetings, and field updates.
- Draft, review, and share regular program reports (monthly, quarterly, and annual) with internal and external stakeholders.
- Prepare presentations, summaries, and case studies to showcase program impact.
- Team Support & HR Coordination
- Serve as the first point of contact for team-related operational and HR concerns.
- Coordinate with the HR team on matters related to leave tracking, onboarding, and team well-being.
- Facilitate team meetings and learning sessions.
- Internal Coordination & Communication
- Act as a bridge between LH teams, leadership, and support functions to ensure smooth communication flow.
- Follow up on action items and decisions taken in internal meetings.
- Assist in documenting team reviews, partner meetings, and field visits.
- Act as a reliable point of contact for the Director - Lighthouse Program, assisting and collaborating on communication, information dissemination, and coordination. Provide research and materials as needed for program planning and implementation-related meetings and engagements.
- Review program dashboards, highlight the trends and insights to ensure smooth delivery of program impact across Lighthouses and at individual centers.
Qualifications:
- Bachelor's/Master's degree in Social Work, Development Studies, Public Policy, or any relevant discipline.
- Minimum 5 years of experience in program operations or related roles in the development/non-profit sector.
- Ability to collaborate with others to find solutions.
- Strong documentation, reporting, and written communication skills in English.
- Ability to handle HR-related coordination and team engagement sensitively and professionally.
- Comfort with handling data (Excel, Google Sheets) and basic data analysis.
- Highly organized, detail-oriented, and able to manage multiple tasks and timelines.
- Strong interpersonal skills to effectively communicate with field teams, partners, and leadership.
How to Apply:
Please send your resume and a brief statement of interest to
Job Type: Full-time
Pay: ₹700, ₹900,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
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