Program Operations Manager

2 days ago

Pune, Maharashtra, India LCF (Lighthouse Communities Foundation) Full time ₹ 7,00,000 - ₹ 9,00,000 per year

Role Summary:

We are looking for a Program Operations Manager to support the effective implementation of our lighthouse programs by managing documentation, reporting, internal coordination, and team support functions. The ideal candidate will be detail-oriented, organized, and proactive, with strong communication and analytical skills. This role is critical in ensuring LH program efficiency and capturing both qualitative and quantitative insights that inform decision-making.

Key Responsibilities:

  • Documentation & Reporting
  • Maintain comprehensive and up-to-date documentation of program activities, internal meetings, and field updates.
  • Draft, review, and share regular program reports (monthly, quarterly, and annual) with internal and external stakeholders.
  • Prepare presentations, summaries, and case studies to showcase program impact.
  • Team Support & HR Coordination
  • Serve as the first point of contact for team-related operational and HR concerns.
  • Coordinate with the HR team on matters related to leave tracking, onboarding, and team well-being.
  • Facilitate team meetings and learning sessions.
  • Internal Coordination & Communication
  • Act as a bridge between LH teams, leadership, and support functions to ensure smooth communication flow.
  • Follow up on action items and decisions taken in internal meetings.
  • Assist in documenting team reviews, partner meetings, and field visits.
  • Act as a reliable point of contact for the Director - Lighthouse Program, assisting and collaborating on communication, information dissemination, and coordination. Provide research and materials as needed for program planning and implementation-related meetings and engagements.
  • Review program dashboards, highlight the trends and insights to ensure smooth delivery of program impact across Lighthouses and at individual centers.

Qualifications:

  • Bachelor's/Master's degree in Social Work, Development Studies, Public Policy, or any relevant discipline.
  • Minimum 5 years of experience in program operations or related roles in the development/non-profit sector.
  • Ability to collaborate with others to find solutions.
  • Strong documentation, reporting, and written communication skills in English.
  • Ability to handle HR-related coordination and team engagement sensitively and professionally.
  • Comfort with handling data (Excel, Google Sheets) and basic data analysis.
  • Highly organized, detail-oriented, and able to manage multiple tasks and timelines.
  • Strong interpersonal skills to effectively communicate with field teams, partners, and leadership.

How to Apply:

Please send your resume and a brief statement of interest to

Job Type: Full-time

Pay: ₹700, ₹900,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person

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