Customer Support Associate

16 hours ago


Vadodara, Gujarat, India 29b5510f-b8b7-4abe-aa50-3f5d03b614e3 Full time ₹ 1,80,000 - ₹ 24,00,000 per year

Location: Vadodara, Gujarat (Onsite)

Shift: US Shift (Rotational)

Employment Type: Full-Time

Working Days: 5 working days

Key Responsibilities:

  • Need 2+ years of experience as a Customer Support Analyst.
  • Need experience in installing and configuring computer systems and applications.
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges.
  • Actively update, maintain, and monitor all aspects of computer networks and hardware problems. Resolve technical issues related to network interruptions.
  • Maintain a working log detailing, all required system updates and the completion date. Experience in working with any ticketing system.
  • Additional responsibilities based on the position.

Qualifications & Skills:

  • 2+ years of experience in Customer Support.
  • Strong Problem-Solving skills.
  • Education background in IT.
  • Strong Troubleshooting skills.
  • Knowledge of the Ticketing system.
  • Excellent Written and Verbal Communication skills.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Benefits:

  • Leave encashment

Language:

  • English (Required)
  • Hindi (Preferred)

Location:

  • Vadodara, Gujarat (Required)

Work Location: In person



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