Customer Support Associate
16 hours ago
Location: Vadodara, Gujarat (Onsite)
Shift: US Shift (Rotational)
Employment Type: Full-Time
Working Days: 5 working days
Key Responsibilities:
- Need 2+ years of experience as a Customer Support Analyst.
- Need experience in installing and configuring computer systems and applications.
- Respond to customer inquiries and assist in troubleshooting and resolving challenges.
- Actively update, maintain, and monitor all aspects of computer networks and hardware problems. Resolve technical issues related to network interruptions.
- Maintain a working log detailing, all required system updates and the completion date. Experience in working with any ticketing system.
- Additional responsibilities based on the position.
Qualifications & Skills:
- 2+ years of experience in Customer Support.
- Strong Problem-Solving skills.
- Education background in IT.
- Strong Troubleshooting skills.
- Knowledge of the Ticketing system.
- Excellent Written and Verbal Communication skills.
Job Type: Full-time
Pay: From ₹15,000.00 per month
Benefits:
- Leave encashment
Language:
- English (Required)
- Hindi (Preferred)
Location:
- Vadodara, Gujarat (Required)
Work Location: In person
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