Senior Project Manager

Job Profile
We are looking for a dynamic and self-motivated Sr. Project / Engagement Manager with a minimum of 6+ years of experience to join our team.

In this role, you will act as the bridge between clients and internal teams, ensuring the successful delivery of Conversational AI Solutions (chat & voice) powered by Generative AI Technology.

Your expertise in requirements gathering, consulting, and client management will contribute to the seamless execution of projects while enhancing customer satisfaction.

Analytical Thinking
Key Attributes you need to possess :

• Ability to analyze client needs, system capabilities, and project constraints to propose effective solutions.
• Skill in identifying potential risks or gaps in requirements and addressing them proactively.
• Strong problem-solving abilities to handle unexpected challenges during project delivery.

Communication Skills

• Exceptional verbal skills to articulate complex technical concepts in simple terms for clients and stakeholders.
• Strong written skills for creating clear and concise documentation, including requirement specifications, user stories, and status reports.
• Active listening skills to ensure accurate understanding of client needs and concerns.

Client-Centric Mindset

• Empathy to understand and prioritize client requirements and business goals.
• Ability to build and maintain trust with clients through consistent communication and delivery excellence.
• Willingness to go the extra mile to ensure client satisfaction and success.

Project Management Skills

• Proficiency in managing multiple tasks, timelines, and resources effectively without compromising quality.
• Familiarity with project management tools to track project progress and milestones.
• Strong organizational skills to ensure smooth project execution and timely deliverables.

Collaboration

• Ability to work seamlessly with cross-functional teams, including developers, designers, and quality analysts.
• Openness to feedback and a collaborative approach to brainstorming and problem-solving.
• Proactive participation in team meetings, knowledge-sharing sessions, and retrospectives.

Attention To Detail

• Meticulous approach to reviewing project requirements, deliverables, and client feedback.
• Commitment to quality assurance to avoid errors and rework in deliverables.
• Ability to maintain accuracy in tracking financials, such as invoicing and collections.

Adaptability

• Comfort with working in dynamic environments and adjusting to shifting client priorities or project scopes.
• Eagerness to learn and apply new tools, technologies, and methodologies as needed.
• Resilience in handling pressure during tight deadlines and critical project phases.

Typical Work Week Looks Like

• Act as the first point of contact for clients and collaborate with clients to gather, analyze, and validate requirements for Conversational AI Solutions (chat & voice).
• Conduct workshops or discovery sessions with clients to propose best-in-class solutions powered by Generative AI Technology.
• Create detailed documentation such as requirement specifications, user stories, and process workflows.

Assemble project scope and maintain project related documentation.

• Create a project plan with details and illustrations to identify the flow of activities needed in order to successfully conclude a project.
• Identify, track, monitor and communicate project related issues and other variances, scope changes, and contingencies that may crop up during implementation.
• Assign, schedule and review the project at regular intervals to analyze its progress in terms of quality guidelines and time constraints.
• Provide regular internal and external project status updates and reports.
• Coordinate with internal teams, including developers, designers, and QA, to ensure timely and quality project delivery.
• Track invoicing and collections to maintain financial clarity for assigned projects.
• Proactively identify potential risks and suggest mitigation strategies.
• Assist in enhancing client relationships by understanding their evolving needs and proposing new opportunities to help build new revenue streams.

Our Ideal Candidate Should Have

• A Bachelors degree in Computer Science, IT, or a related field.
• A minimum of 6+ years of experience in a Project / Engagement Management or similar role in IT or software delivery.
• Proven experience in requirements gathering, client management, and consulting.
• Knowledge of project management tools and methodologies.
• Familiarity with Conversational AI technologies, and a keen interest in Generative AI Solutions.
• Proficiency in creating project documentation and workflow diagrams.
• Solid understanding of invoicing, collections, and project financials.
• An ability to effectively communicate and present technical concepts to non-technical stakeholders.
• Experience in stakeholder management and cross-functional team collaboration.

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