REF83272T-Deputy Manager- PTP

2 weeks ago

Pune, Maharashtra, India WNS Global Services Full time ₹ 5,00,000 - ₹ 12,00,000 per year
Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description
  1. First point of contact for client engagement / escalation management
  2. Identify and work towards improvements projects resulting in process efficiencies
  3. Focus on SLA/KPI's and governance
  4. Experience of leading a team of 10FTEs
  5. Is proactive in meeting counterparts and key people from same or different units that he / she is required to work with
  6. Establishes a clear understanding on the larger goals that both parties need to contribute to In case of differences with others, makes efforts to understand the others' priorities and contexts; always keeps the larger goal in mind for resolving these differences
  7. Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required.
  8. Is able to solve routine problems in own area of work by identifying the apparent causes
  9. Defines solutions for problems both the immediate problem as well as to ensure non-recurrence of the problem by addressing the root cause.
  10. Gathers information, trends, and analyses cause-effect relationships for anomalies, errors and aberrations in output
  11. Proposes, coordinates and drives implementation of process improvements along with the transformation team.
  12. Participates actively in team meetings; articulates thoughts clearly
  13. Listens with attention and builds own understanding
  14. Anticipates areas where support or influence will be required4. Is able to influence using data, facts as well as different viewpoint
  15. Relevant experience includes experience in following areas based on the requirement:
  • Invoice processing
  • Exception handling
  • Vendor master management
  • Helpdesk/Service desk
  • Open item remediation
  • GRIR analysis and follow-ups
  • T&E/Concur Payments
  • Procurement Support
  • SAP knowledge strongly preferred 
  • Should be comfortable to work from office for an APAC shift (7:30am to 4:30pm)
Qualifications

a) Commerce / Accounts Graduate b) Semi qualified accountants a) Minimum of 7 to 10 years of relevant experience, and

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