Operations Executive

We are looking for a highly organized and proactive Operations Executive (male candidates preferred) to join our fast-growing EdTech company. The ideal candidate will help manage and streamline daily operations across multiple departments including product development, content, customer service, and logistics. You will work closely with cross-functional teams to ensure the efficient execution of educational programs, manage workflows, and help scale operational processes to meet the company's objectives.

Key Responsibilities:

Operational Support:

• Assist in managing the end-to-end delivery of educational services, including the implementation of online courses, webinars, and live classes.
• Coordinate with product, content, and technology teams to ensure timely updates and product releases.
• Oversee administrative functions such as class scheduling, student enrollment, and certification processes.
• Ensure smooth day-to-day operations of the learning platform, identifying and resolving bottlenecks or issues as they arise.

Process Improvement:

• Identify and implement improvements to streamline operations and enhance the efficiency of the business.
• Develop, document, and update standard operating procedures (SOPs) to ensure consistency and quality across departments.
• Work with the operations manager to optimize workflows, reduce operational costs, and increase productivity.

Vendor and Partner Management:

• Coordinate with third-party vendors, content creators, and partners for educational tools and resources.
• Ensure that partner contracts and agreements are followed, and manage relationships to foster long-term collaborations.
• Manage procurement processes and ensure all necessary resources (software, hardware, licenses) are available for smooth operations.

Data Analysis and Reporting:

• Track and analyze key operational metrics such as course completion rates, student engagement, and customer support metrics.
• Prepare regular reports for senior management, providing insights into operational performance and areas for improvement.
• Use data to identify trends and provide actionable recommendations to optimize operations.

Customer Service and Support:

• Oversee the customer support team to ensure prompt responses to student queries, troubleshooting issues, and providing assistance where necessary.
• Monitor and improve the quality of customer service by implementing feedback loops and quality control mechanisms.
• Resolve escalated issues related to course delivery, platform access, or content queries.

Cross-functional Collaboration:

• Liaise with different teams (product, content, marketing, and sales) to ensure smooth communication and collaboration.
• Support the marketing and sales teams with operational logistics for course launches, campaigns, and promotions.
• Work closely with the technology team to address platform issues and support product upgrades.

Requirements:

• Education: Bachelor's degree in Business Administration, Operations Management, or a related field. A background in Education or EdTech is a plus.
• Experience: Around 1 year of experience in operations, preferably within the EdTech, e-learning, or education sector.
• Demonstrated experience in managing cross-functional teams and handling multiple projects simultaneously.
• Skills:
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills for effective team collaboration.
• Proficiency in using project management tools (e.g., Asana, Trello, or similar).
• Familiarity with CRM and Learning Management Systems (LMS) is a plus.
• Analytical skills, with the ability to analyze data and provide actionable insights.

Technical Skills:

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace (Docs, Sheets, etc.).
• Experience with data analysis tools and reporting systems (e.g., Google Analytics, Tableau) is a plus.

Soft Skills:

• Problem-solving mindset with a proactive approach to identifying issues and implementing solutions.
• Strong leadership abilities with the capability to work in a fast-paced environment.
• Flexibility and adaptability to changes in a dynamic industry.

Preferred:

• Prior experience working in a startup environment.
• Knowledge of the latest trends and developments in the EdTech sector.
• Experience in automating processes using technology tools.

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Work Location: In person