Senior Product Lead – CRM

7 days ago

Gurgaon, Haryana, India zecruit Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Overview

We are seeking a Senior Product Lead to drive innovation and efficiency in CRM and sales enablement systems. This role is central to enhancing sales processes, improving customer experience, and enabling data-driven decision-making. The position requires close collaboration with product, engineering, analytics, and sales functions.

Key Responsibilities

  • Lead enhancements in CRM products to improve sales agent efficiency and effectiveness.
  • Optimize calling and lead allocation logics using analytics to drive revenue growth.
  • Streamline sales processes (inbound calling, IVR, chat) for better customer experience.
  • Provide strategic inputs for training, customer communications, and process design.
  • Collaborate with data science teams to embed advanced analytics into decision-making.
  • Create and deliver impactful presentations and visualizations of insights for leadership.
  • Foster a culture of product experimentation in partnership with product managers.
  • Design and execute sales contests and incentive programs to drive performance.

Key Qualifications

Must-have

  • Bachelor's degree in a quantitative discipline (e.g., Statistics, Computer Science, Engineering, Mathematics, Management).
  • Strong problem-solving skills and ability to translate analysis into business recommendations.
  • Proficiency with Excel and familiarity with SQL or similar data analysis tools.
  • Excellent communication and presentation skills.
  • Experience working cross-functionally with product, analytics, and engineering teams.

Good-to-have

  • Master's degree with emphasis on data or business.
  • Experience managing a team of analysts or product managers.
  • Strong interest in data, metrics, and emerging trends in sales technology.

Why This Role

This role offers the opportunity to directly influence sales performance, customer experience, and business outcomes by shaping CRM and sales enablement strategy. You will work in a highly collaborative environment with exposure to senior leadership and emerging data-driven practices.

About the Organization

A leading digital platform in the financial services space, leveraging technology, data, and product innovation to enhance customer engagement and business growth.

  • CRM Lead

    2 days ago

    Gurgaon, Haryana, India One Impression Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About One Impression One Impression is the #1 marketplace connecting businesses with authentic influencers and content creators. We are reshaping brand-creator collaboration and empowering creators with tools to grow, monetize, and control their work. To strengthen our demand and supply engagement, we are looking for a CRM Lead who can own end-to-end...

  • CRM Lead

    3 days ago

    Gurgaon, Haryana, India One Impression Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    About One ImpressionOne Impression is the #1 marketplace connecting businesses with authentic influencers and content creators. We are reshaping brand-creator collaboration and empowering creators with tools to grow, monetize, and control their work. To strengthen our demand and supply engagement, we are looking for a CRM Lead who can own end-to-end customer...

  • CRM Product Implementation Specialist

    2 weeks ago

    Gurgaon, Haryana, India Superleap Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role SummaryThe CRM Product Implementation Specialist is a client-centric technical role responsible for ensuring successful deployment, configuration, and adoption of Superleap AI CRM for enterprise clients.You will act as the product subject matter expert (SME), bridging the gap between client requirements and technical execution. With a deep understanding...

  • Senior Manager Product

    1 week ago

    Gurgaon, Haryana, India Antara Senior Living Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Employee CareerDevelopment ProgramsAs per a survey conducted by SHRM India in 2022, 76% of Indian employees cite learning opportunities as a key motivator for job satisfaction.At Antara, we are deeply committed to the continuous growth and well-being of our employees. Our robust Learning and Development and Employee Career Development programs offer a range...

  • Senior CRM Executive

    2 weeks ago

    Gurgaon, Haryana, India Legend Group Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    Job Title:Senior CRM ExecutiveJob Summary:The Senior CRM Executive is responsible for managing and optimizing customer relationship management (CRM) strategies to enhance customer engagement, retention, and lifetime value. This role involves overseeing CRM campaigns, customer data analysis, marketing automation, and collaboration with cross-functional teams...

  • Product Lead

    3 days ago

    Gurgaon, Haryana, India Bloomerise Placements Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Lead the roadmap and delivery of advisory products across equities, F&O, commodities & mutual funds Convert real trading insights & strategies into intuitive product experiences Partner with Product, Business, Design, Tech, CRM, Compliance, CX

  • CRM Manager

    1 week ago

    Gurgaon, Haryana, India RISEONIC REALTY PRIVATE LIMITED Full time ₹ 40,000 - ₹ 6,00,045 per year

    CRM Manager Job Profile (Real Estate Experience is Mandatory)A CRM (Customer Relationship Management) Manager in the real estate sector plays a pivotal role in managing client relationships, ensuring customer satisfaction, and supporting sales and post-sales processes. This position is critical for both residential and commercial real estate projects.Key...

  • Executive/Sr. Executive Product Quality

    2 weeks ago

    Gurgaon, Haryana, India Antara Senior Care Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About Us: About the Organization Who we are?Max Group is a leading Indian multi-business conglomerate with interests in the Life Insurance, Healthcare, Real Estate and Senior Care industries.Launched in 2013, Antara is a 100% subsidiary of Max India. It is pioneering the concept of Age in Place for people over 55 years of age, by developing Senior Living...

  • Deputy Manager – IT/IS

    2 weeks ago

    Gurgaon, Haryana, India Senior Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionSenior is a UK based MNC and has operations in 12 countries and has 26 operating businesses worldwide serving number of markets. Senior's experienced manpower support, effective use of raw material as well as high technology enable it to deliver optimized components within a short development time and at most competitive prices.Senior...

  • CRM Sales

    1 week ago

    Gurgaon, Haryana, India Corporate Connections Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Key Responsibilities:Identify and qualify leads for CRM solutions.Present, promote, and sell CRM products/services to new and existing customers.Understand client needs and recommend CRM features that meet their business objectives.Conduct product demonstrations and deliver tailored CRM solution proposals.Collaborate with technical teams to ensure smooth...