Senior Technical Support Engineer
1 week ago
Roles and responsibilities:
Assist customers' technical requests and take care of any technical issues
Build strong customer relationships, especially with key customer stakeholders and Partners
Always strive to provide exceptional customer experience
Manage customer expectation and lead them to customer satisfaction
Keep track of key account metrics
Communicate the progress to both internal and external stakeholders
Take initiatives in identifying growth opportunities
Collaborate with our team to achieve sustainable growth
Answering product-related queries in a timely manner.
Train customers to use products effectively
Analyse customers' needs and suggest upgrades or additional features to meet their requirements
Establish best practices
Requirements and skills
Proven 2+ years of work experience as a Customer Success Manager or as a Technical Support Engineer and Sr. Technical Support Engineer
Understanding of Software development life cycle and bug life cycle.
Strong understanding on all mobile device platforms and mobility terminology.
Knowledge of current mobile device trends in the market.
Experience in managing multiple accounts as dedicated account Owner
An ability to gasp customers' needs and suggest timely solutions
Good time-management skills
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Hand on experiences with MDM, UEM products
-
Senior Technical Support Engineer
7 days ago
Bengaluru, Karnataka, India Broadcom Full time ₹ 80,00,000 - ₹ 2,00,00,000 per yearJob Description:VMware Cloud Foundation (VCF) Division OverviewThe VMware Cloud Foundation Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX and Aria,...
-
Technical Support Representative
2 days ago
Bengaluru, Karnataka, India JazzHR Support Hiring Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearEmploy is looking for a Technical Support Specialist to join our team in our Bangalore office. This person will provide technical guidance and support to our business and customers. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to...
-
Senior Technical Support Engineer
13 hours ago
Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany Description Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...
-
Senior Technical Support Engineering
1 week ago
Bengaluru, Karnataka, India b-89c0-4775-81d5-4ddcfa000112 Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWhy Cast AI?Cast AI is the leading Application Performance Automation (APA) platform, enabling customers to cut cloud costs, improve performance, and boost productivity – automatically. Built originally for Kubernetes, Cast AI goes beyond cost and observability by delivering real-time, autonomous optimization across any cloud environment. The platform...
-
Technical support Engineer
2 weeks ago
Bengaluru, Karnataka, India b2c53164-100a-479f-873f-3ba69a1dcdce Full time ₹ 5,00,000 - ₹ 15,00,000 per yearAt LogiCoy, we take employee job satisfaction very seriously. That is the reason we have flexible work hours, a fun filled atmosphere, customized work from home policies, etc. Our designation hierarchy is almost flat which provides all of the employees to interact with any level.We are looking for people with keen interest for new technologies, ability to...
-
Technical Support Engineer
7 days ago
Bengaluru, Karnataka, India BlueOptima Full time ₹ 8,00,000 - ₹ 24,00,000 per yearCompany Description BlueOptima's vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of what...
-
Senior Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India 42gears Mobility Systems Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRoles and responsibilities:Assist customers technical requests and take care of any technical issuesBuild strong customer relationships, especially with key customer stakeholders and PartnersAlways strive to provide exceptional customer experienceManage customer expectation and lead them to customer satisfactionKeep track of key account metricsCommunicate...
-
Senior/Lead Technical Support Engineer
2 weeks ago
Bengaluru, Karnataka, India Netradyne Full time ₹ 12,00,000 - ₹ 36,00,000 per yearNetradyneharnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...
-
Senior Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India Aspen Technology Full time ₹ 15,00,000 - ₹ 25,00,000 per yearThe driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...
-
Senior Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India ABB Full time ₹ 12,00,000 - ₹ 36,00,000 per yearThis Position reports to:Operations ManagerYour Role and ResponsibilitiesIn this role, you will have the opportunity to provide technical assistance to internal and external customers, ensuring timely and cost-effective support in line with standard processes and guidelines. Each day, you will handle complex technical support cases while contributing to...