Senior Technical Support Engineer

1 week ago

Bengaluru, Karnataka, India 42Gears Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Roles and responsibilities:

Assist customers' technical requests and take care of any technical issues

Build strong customer relationships, especially with key customer stakeholders and Partners

Always strive to provide exceptional customer experience

Manage customer expectation and lead them to customer satisfaction

Keep track of key account metrics

Communicate the progress to both internal and external stakeholders

Take initiatives in identifying growth opportunities

Collaborate with our team to achieve sustainable growth

Answering product-related queries in a timely manner.

Train customers to use products effectively

Analyse customers' needs and suggest upgrades or additional features to meet their requirements

Establish best practices

Requirements and skills

Proven 2+ years of work experience as a Customer Success Manager or as a Technical Support Engineer and Sr. Technical Support Engineer

Understanding of Software development life cycle and bug life cycle.

Strong understanding on all mobile device platforms and mobility terminology.

Knowledge of current mobile device trends in the market.

Experience in managing multiple accounts as dedicated account Owner

An ability to gasp customers' needs and suggest timely solutions

Good time-management skills

Excellent verbal and written communication skills

Strong analytical and problem-solving skills

Hand on experiences with MDM, UEM products

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