Senior Technical Support Engineer

3 days ago

Bengaluru, Karnataka, India 42gears Mobility Systems Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Roles and responsibilities:

Assist customers technical requests and take care of any technical issues

Build strong customer relationships, especially with key customer stakeholders and Partners

Always strive to provide exceptional customer experience

Manage customer expectation and lead them to customer satisfaction

Keep track of key account metrics

Communicate the progress to both internal and external stakeholders

Take initiatives in identifying growth opportunities

Collaborate with our team to achieve sustainable growth

Answering product-related queries in a timely manner.

Train customers to use products effectively

Analyse customers needs and suggest upgrades or additional features to meet their requirements

Establish best practices

Requirements and skills:

Proven 2+ years of work experience as a Customer Success Manager or as a Technical Support Engineer and Sr. Technical Support Engineer

Understanding of Software development life cycle and bug life cycle.

Strong understanding on all mobile device platforms and mobility terminology.

Knowledge of current mobile device trends in the market.

Experience in managing multiple accounts as dedicated account Owner

An ability to gasp customers' needs and suggest timely solutions

Good time-management skills

Excellent verbal and written communication skills

Strong analytical and problem-solving skills

Hand on experiences with MDM, UEM products

  • Senior Technical Support Engineer

    1 day ago

    Bengaluru, Karnataka, India Broadcom Full time ₹ 80,00,000 - ₹ 2,00,00,000 per year

    Job Description:VMware Cloud Foundation (VCF) Division OverviewThe VMware Cloud Foundation Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX and Aria,...

  • Senior Technical Support Engineer

    5 days ago

    Bengaluru, Karnataka, India SLK Synthetics Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Senior Engineer - Technical SupportExperience: 4 YearsSkills: Prometheus, Grafana, Bash, or PowerShellSkill description: Develop Observability and Reliability engineering of applications with focus on performance and security .Implement and optimize monitoring and observability solutions using Prometheus and other related tools.Use strong DevSecOps aspects...

  • Senior Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Sr. Technical Support Engineer, Focused Services - Cloud NGFW Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on...

  • Senior Staff Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India RUCKUS Networks Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The Company – CommScopeCommScope's Networking, Indoor Cellular & Security Solutions (NICS) segment incorporates Ruckus Network's, which focuses on enabling wireless and wired connectivity across complex and varied networks. It offers dedicated engineering and Customer Service and Support resources to our customers across a spectrum of verticals including -...

  • High Salary Senior Technical Support Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Broadcom Full time

    Job DescriptionJob Description:The VMware Cloud Foundation (VCF) division enables organizations worldwide to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX, and Aria, Broadcom customers receive the scale...

  • Senior Technical Support Engineer

    5 days ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Senior Technical Support Engineer-Cloud Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of...

  • Senior Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Technical Support Engineer-Prisma Access Browser Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the...

  • Senior Technical Support Engineer

    5 days ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Technical Support Engineer, Firewall Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of...

  • Senior Technical Support Engineer

    3 days ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Senior Technical Support Engineer-Firewall Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of...

  • Senior Technical Support Engineer

    5 days ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Technical Support Engineer, SASE - EMEA Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation...