Quality Analyst

3 days ago


Chennai, Tamil Nadu, India Tata Consultancy Services (TCS) Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job Description:

Mandatory:

Excellent verbal and written communication skills.

Strong analytical and observational skills.

Experience with QA tools and scorecards.

Familiarity with support workflows, ticketing systems, and ITIL practices.

Ability to deliver constructive feedback and coaching.

Prior experience in a support or service desk environment.

Good to Have:

Proficiency in Google Workspace tools (Gmail, Docs, Sheets, Meet, etc.).

Exposure to Google product ecosystem (Gemini app, Notebook LLM, AppSheet, etc.).

Knowledge of quality frameworks (e.g., Six Sigma, COPC).

Google Workspace Administrator certification is a strong advantage.

Location

Chennai

Job Function

BUSINESS PROCESS SERVICES

Role

Support Executive

Job Id

372738

Desired Skills

Quality Analyst

Desired Candidate Profile

Qualifications : BACHELOR OF COMMERCE


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