Support Manager
4 days ago
Lead and manage a SaaS support team, handle escalations, monitor KPIs, ensure timely issue resolution, and deliver high-quality customer experiences for UK/US clients. Drive team performance and maintain operational excellence.
Required Candidate profile
Experienced Support Manager with SaaS background, strong communication, escalation handling, team leadership, KPI knowledge, and exposure to UK/US clients. Must be analytical, customer-focused.
Perks and benefits
Growth, rewards, global exposure, & good culture.
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