Hotel tele caller

Company Description

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Role Description

This is a full-time, on-site role for a Hotel Tele Caller, located in Bhavnagar. The Hotel Tele Caller will be responsible for managing inbound and outbound calls in a timely manner, following call scripts, identifying customers' needs, clarifying information, researching every issue, and providing solutions and/or alternatives. The role involves taking reservations, providing assistance about room availability, booking modifications, handling guest inquiries, and offering excellent customer service to ensure a pleasant experience for all guests.

Qualifications

• Clear and professional verbal communication skills, active listening, and strong telephone etiquette
• Customer service skills, problem-solving abilities, and capability to handle difficult situations with patience and tact
• Basic computer skills, proficiency in Microsoft Office, and familiarity with reservation software/systems
• Ability to work independently and collaboratively within a team environment
• Attention to detail, organizational skills, and ability to multitask effectively
• Previous experience in a customer-facing role, hospitality industry experience is preferred
• High school diploma or equivalent; degree in Hospitality Management is a plus