Customer Service Executive
3 weeks ago
Role Overview We are seeking a highly motivated and empathetic Customer Service Executive CSE to be the primary voice of The Visa Tales You will be the first and most important point of contact for our new leads and current clients Your mission is to ensure every person who interacts with us feels heard valued and professionally guided This role is critical for our growth involving client management lead nurturing and proactive outreach Key Responsibilities First Point of Contact Professionally manage all incoming inquiries via phone WhatsApp email and social media Lead Qualification Engage with new leads to understand their visa requirements provide initial information and filter them based on our service criteria Consultation Management Schedule qualified leads for detailed consultations with our senior consultants Jeet and RCIC Jay Client Relationship Management Maintain regular proactive communication with all active clients providing clear status updates on their application Address client queries and concerns with patience and empathy managing their expectations effectively Assist clients in gathering and organizing necessary documents Proactive Outreach In your free time conduct follow-up calls to cold or past leads from our database to re-engage them and offer our consultation services Data Management Diligently update and maintain all client information interactions and file status in our client management system Airtable What We Are Looking For Must-Haves Proven experience in a customer-facing role e g customer service tele-caller front-desk executive or receptionist Exceptional Communication Skills Fluency in Gujarati and English both spoken and written is mandatory Core Skills You must be empathetic patient and highly organized Phone Confidence A clear professional and friendly telephone manner Tech-Savvy Comfortable using computers and learning new software we use Airtable Notion and Todoist Attitude A proactive can-do attitude a willingness to learn and strong problem-solving skills Preferred Qualifications Nice-to-Haves Fluency in Gujarati Hindi English is added benefit Prior experience in the visa immigration or overseas education industry is added advantage Familiarity with CRM or client management software Why Join The Visa Tales Be Part of a Unique Brand You will work for the only RCIC-certified firm in Bhavnagar a unique mark of quality and trust Growth Opportunity As a core member of a growing startup you will have the opportunity to learn and grow with the company Professional Environment A supportive respectful and goal-oriented work culture Direct Mentorship Learn directly from the firm s partners and industry experts Job Types Full-time Fresher Pay 9 900 00 - 11 900 00 per month Work Location In person
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▷ [Only 24h Left] Customer Service Executive
3 weeks ago
Gandhinagar, GJ, IN Green Field Control System (I) Pvt Ltd Full timeDesignation- Customer Service Executive Location Gandhinagar Qualification - BBA Any Graduate Experience - 6 months to 1 Year Salary Range 15 000 to 25 000 per Month As per Candidates Role and Responsibility Responding to service calls and addressing customer inquiries and concerns effectively Troubleshooting and resolving customer issues to ensure their...
