
Voice TAC Customer
3 days ago
Voice TAC customer B2B
Key Outcomes- Remedy Network TT Handling and problem resolution within SLA.
- HB & Airtel work related complaints handling.
- Network uptime
- Reports on Time
- Repeated Incident Reduction
- Improving Network performance (CCR & CFNR)
- Switch Network Availability
- Data Accuracy.
- TT Closure SLA
- MTTR
- POI co ordination.
- Span of control
External: HUAWEI, Nokia, VAS Vendors. BSNL and Other Operators.
Functional Competencies:
- IMS Knowledge- huawei & Nokia
- Huawei NGN Knowledge
- IP Knowledge
- Huawei MSAN knowledge
- POI concepts
- Problem solving skills
- Analytical skill
- Result Oriented
- EPABX Knowledge
- Switch routing and charging.
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