Voice TAC Customer

3 days ago


Chennai, Tamil Nadu, India Airtel Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Voice TAC customer B2B

Key Outcomes
  • Remedy Network TT Handling and problem resolution within SLA.
  • HB & Airtel work related complaints handling.
  • Network uptime
  • Reports on Time
  • Repeated Incident Reduction
  • Improving Network performance (CCR & CFNR)
Key Performance Indicators
  • Switch Network Availability
  • Data Accuracy.
  • TT Closure SLA
  • MTTR
  • POI co ordination.
  • Span of control
Close Interactions: Internal: O &M, RA , DATA, Transmission
External: HUAWEI, Nokia, VAS Vendors. BSNL and Other Operators.
Functional Competencies:
  • IMS Knowledge- huawei & Nokia
  • Huawei NGN Knowledge
  • IP Knowledge
  • Huawei MSAN knowledge
  • POI concepts
  • Problem solving skills
  • Analytical skill
  • Result Oriented
  • EPABX Knowledge
  • Switch routing and charging.
Experience LevelEntry Level

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