Customer Revenue Specialist

Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We're profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a global team of 180 Beyonders who bring curiosity, craft, and care to everything we do. We believe people are the most important part of any business, starting with ours.

It's with that in mind that Beyond is looking to add a Customer Revenue Specialist to join our growing team. Working in the U.S. Eastern time zone and reporting to our Director of Customer Success, SMB, you will have the opportunity to support our internal teams with your revenue management skill set and help accelerate our growth. We're continuing to build out our pooled service offering for our SMB segment. You will be a key asset in providing revenue management support across the Customer Success team.

Before reading further...

Beyond is passionate about diversity and cultivating our team's potential. If you're hungry for a good opportunity, but don't meet every point in this job description, please apply anyway

As a Customer Revenue Specialist, you'll be responsible for:

• Making pricing recommendations on behalf of our users at the portfolio and listing level by running and analyzing advanced reports
• Assisting partners in solving revenue strategy related issues via email
• Monitoring and reporting on the revenue health and risk of accounts
• Assisting our Customer Success team in preparing for Portfolio Booking Reviews, Executive Business Reviews and End of Month Critiques, Webinars, and Onboardings
• Collaborating cross-functionally to share and learn from best practices
• Assisting other areas of the business as needed

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

• Curious: By nature, you have a knack for learning the ins and outs of software and understanding the why behind the numbers.
• Going Beyond: You love going above and beyond for teammates and customers.
• Detail-Oriented: You have a unique ability to proactively identify and address all customer concerns and colleague needs with thoroughness and precision.
• Empathetic: You provide thoughtful communication which is the foundation of strong relationships.
• Outgoing: You are enthusiastic and confident in your ability to quickly connect with new people.

Now that we've told you what the job looks like, here are the qualifications we're looking for in a candidate:

• Willing and able to work Monday-Friday in the US Eastern time zones
• Fluent in English and comfortable with translation tools
• At least, 1 years of experience in revenue management or the hospitality industry
• Expert Excel skills and other data analysis tools
• Ability to look at a graph of data and instantly derive insights
• Ability to teach us new things as you learn
• Strong communication skills - you have experience explaining technical concepts to customers in a professional and thoughtful manner
• Experience being customer-centric - you can understand customer pain points and have a genuine desire to help our customers resolve issues
• Experience working with software or the ability to learn a wide variety of tools

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Complete a one-way video interview
• Connect with someone on our recruiting team. This is a high level conversation about your experience and interest as well as an opportunity for you to learn more about us
• Complete a short assignment relevant to the role
• Meet with our Director of Customer Success
• Complete a live assignment role play with our Director of Customer Success & Team Lead of Client Revenue
• Have a final interview with our Chief Revenue Officer

Company Values:

We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you.

Benefits:

Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more You can learn more about our benefits by visiting our careers site

We Care about Diversity, Equity and Inclusion:

Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond.

Any communication regarding job openings, interviews and/or offers will come from our email domain

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