US International voice process vodafone

7 days ago

Yerawada Pune Maharashtra, India kriyah consulting Full time ₹ 4,00,000 - ₹ 5,00,000 per year

Job Description

Tech Mahindra is hiring US International Customer Service Advisor for a voice process position for Commerzone IT Park, Yerwada, Pune location. If you have experience in US international customer service, and are looking to join a dynamic team, we want to hear from you

Key Responsibilities

  • Provide customer support via phone calls for international customers, in English languages.
  • Resolving customer queries and requests and manage customer expectations and ensure customer satisfaction.
  • Document customer interactions for review and follow-up.
  • Utilize computing and technical expertise to respond to customer inquiries.
  • Regularly review customer feedback and take measures to improve customer service.
  • Respond to customer inquiries via Voice with clear communication
  • Maintain high-quality service standards with timely responses
  • Flexibility to work in US rotational night shifts, (5 days a week, 2 rotational offs)
  • Education: Undergraduates, Graduates, and Postgraduates
  • Excellent communication skills in English

Required Skills & Qualifications

  • Experience: 18 months+ Experienced candidates can apply
  • Prior experience with US international customer support is mandatory.
  • Strong written and verbal communication skills in English.
  • Good analytical and problem-solving abilities.
  • Ability to work in a fast-paced environment and meet performance targets.
  • Provide support to customers in multiple languages via phone, email, or chat.

Eligibility Criteria

  • Immediate joiners only apply
  • 18 months+ Experiene in US voice process, candidates can apply
  • Strong written and verbal communication skills in English.
  • Candidates must be located in pune or willing to relocate at their own expense.

What We Offer

  • Competitive salary and incentive structure.
  • Comprehensive training program.
  • Opportunity to work with a global telecom leader.
  • Career growth within Tech Mahindra's global operations
  • U1 Experience ( 6 mths to 17 mths) 4LPA
  • U2 Experience ( 18 mths and above) 5 LPA

Shift and Allowances

  • 5 Days working, 2 days' rotational week off- US rotational Graveyard shifts, split week off.
  • 9.5 Hours shift (including 1 hr break).
  • Both side cab service if address is covered in our transport boundary (500 INR Per Month from salary, 200 INR Professional Tax from salary)
  • Age Limit – 40 Yrs old max
  • Login Window is 11:30PM TO 5:30AM During daylight saving, Normally 12:30AM to 6:30AM

Rounds of interviews(face-to-face):

  • HR
  • Trainer/ Voice Round
  • OPS Round

To Apply:

Send your resume to with the subject line: "US Voice Process vodafone– Immediate Joiner – Pune".

Job Types: Full-time, Permanent

Pay: ₹400, ₹500,000.00 per year

Benefits:

  • Paid time off
  • Provident Fund

Work Location: In person

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