Senior Process Specialist

5 days ago

Vizag, Andhra Pradesh, India Inspiredge IT Solutions Full time ₹ 2,00,000 - ₹ 2,20,000 per year

Job Summary: We are looking for a Senior Process Specialist with 1.5 to 2 years of experience in IT Helpdesk or a similar support role. The ideal candidate should have a solid understanding of networking basics, VoIP technologies, and data circuits, along with strong troubleshooting and communication skills. This is a night shift role based in Visakhapatnam.

Key Responsibilities:

  • Provide L1/L1.5 level support for technical issues related to networking, VoIP, and data circuits.
  • Perform incident triage and troubleshooting via calls, chats, and emails.
  • Accurately document issues and escalate them to appropriate teams with complete details.
  • Maintain SLAs by managing and resolving tickets using standard ITSM tools.
  • Communicate effectively with users and internal teams to ensure smooth resolution of issues.
  • Follow standard operating procedures and contribute to knowledge base updates.

Required Skills:

  • Good understanding of networking fundamentals, VoIP, and data circuits.
  • Strong troubleshooting and incident management skills.
  • Proficiency in MS Office and experience with ticketing tools (ServiceNow, Remedy, etc.).
  • Excellent verbal and written communication skills.
  • Ability to document and escalate complex issues effectively.
  • Willingness to work in permanent night shifts.

Qualifications:

  • Diploma in IT/Telecom or relevant technical certifications preferred (CCNA, CompTIA, etc.).
  • 1.5 to 2 years of experience in IT Helpdesk / Technical Support / Telecom Support roles.

Preferred Attributes:

  • Customer-centric mindset with a proactive approach to problem-solving.
  • Ability to work independently and in a team environment.
  • Experience in a global support environment is a plus.

Job Types: Full-time, Permanent

Pay: ₹200, ₹220,000.00 per year

Work Location: In person

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