Senior Implementation Manager

3 days ago

Bengaluru, Karnataka, India ClanX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Lead deployments of Commotion's AI engagement platform, enabling enterprise clients to migrate from existing systems and build advanced chatbots, campaigns, and journeys.

Company details
Commotion is a Gen‑AI-first ecommerce engagement platform unifying marketing, commerce, and support data to deliver personalized, real-time experiences. It powers AI‑driven chatbots, journey orchestration, gifting, and more for global brands.
Website:

Requirements

• 4+ years in implementation, professional services, or customer success in SaaS/MarTech

• Strong experience deploying chatbots, campaigns, and customer journeys (not basic channel setups)

• Demonstrated success in platform migrations from legacy or competitor systems

• Strong data handling, API familiarity, and journey orchestration know-how

• Effective communicator with senior stakeholders and cross-functional teams

• Familiar with tools like Rocketlane or Jira

• Comfortable in fast-paced environments with multiple parallel projects

• Technically inclined — able to read API docs, guide integration discussions

• Understanding of marketing automation, CRM tools, and engagement KPIs

• Team player who can mentor juniors and contribute to process improvements

Responsibilities

• Own end-to-end onboarding for enterprise clients—kickoff to full go-live

• Lead strategic migrations of chatbots, journeys, and engagement campaigns

• Translate business needs into structured implementation plans

• Track delivery KPIs like go-live timelines and customer satisfaction

• Manage project communication, expectations, and check-ins

• Partner with Product and Engineering teams on integration and enablement

• Identify risks early, resolve proactively to keep projects on track

• Guide and mentor junior implementation managers

• Contribute to documentation, templates, and process standardization

• Relay client feedback to influence onboarding and product improvements

Job Details
Location: Remote or Mumbai (candidate's choice)

Interview process

• Round 1: HR screening

• Round 2: Technical/Domain interview

• Round 3: Case study or practical exercise

• Round 4: Final team fit discussion

Important Note
ClanX is a recruitment partner, helping Commotion hire Senior Implementation Manager.

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