Associate Tower Lead

Job Title: Associate Tower Lead - Vendor Reconciliation (Quit Claims)

Function: Finance & Shared Services (F&SS)

Domain: E-commerce

Location: Bangalore

Reports to: P2P-Tower Lead-Vendor Management

Role Summary:

The Associate Tower Lead - Quit Claims (P2P) will be responsible for overseeing the Vendor Reconciliation process, sub-tower within the Procure-to-Pay function. This role will lead end-to-end operations for vendor dispute resolution, aged payables clearance, and financial risk mitigation. Operating in a complex, fast-paced e-commerce environment, the ATL will drive operational governance, team capability, stakeholder engagement, and process transformation to ensure integrity of payables and strengthen vendor trust. Internally the role is titled as Associate Tower Lead (Quit Claims)

Key Responsibilities:

Operations & Service Delivery

• Lead and manage day-to-day Vendor reconciliation operations, ensuring timely resolution of vendor claims, aged liabilities, and unmatched entries.
• Lead analysis of open transactions such as GRIR, aged payables, debit balances, credit memos, and unmatched invoices for quicker reconciliation and resolution with the vendors.
• The role involves diligently working and in collaboration with other verticals of Purchase to Pay such as Invoice Processing, Key Account Management, Vendor Experience etc and the Business teams.
• Drive productivity, SLAs, and KPIs across the Vendor reconciliation process.
• Drive regular reconciliations and proactive closure of vendor reconciliation through structured negotiations and settlements.
• The role will be responsible for leading and guiding the team for the deliverables.

Stakeholder & Vendor Management

• Act as a key liaison with business units, procurement, sourcing, and AP teams to eliminate root causes of disputes.
• Partner with vendors and internal teams to drive transparent, efficient, and fair settlement of claims.
• Manage escalations with maturity and solution orientation, ensuring timely and professional resolution.

Governance & Compliance

• Implement and oversee governance frameworks for vendor reconciliation process handling, documentation, and audit readiness.
• Ensure process adherence to accounting standards, internal controls, and SOX requirements.
• Support audit requirements and ensure consistent policy interpretation across all geographies.

People Leadership

• Lead, mentor, and develop a team of specialists, analysts, and senior associates across the vendor reconciliation team.
• Build a high-performing, collaborative team culture focused on ownership, accountability, and customer orientation.
• Ensure team readiness through structured training programs and knowledge transfer.

Reporting & Transformation

• Own dashboards, trackers, and analytics related to open items, TATs, and dispute trends.
• Partner with transformation, digital, and product teams for automation and systemic enhancements in reconciliation and dispute closure.
• Identify recurring claim themes and recommend upstream fixes to reduce repeat disputes.

Qualifications & Experience:

• MBA (Finance) CA Inter B.Com with strong experience in P2P/AP operations
• 15-20 years of relevant experience, with at least 3-5 years in a leadership role managing vendor reconciliations, dispute resolution, or quit claims in a shared services environment
• Strong understanding of retail and/or e-commerce vendor ecosystems, contracts, and transactional complexity
• Experience in ERPs relevant AP automation tools, dispute automation tools

Key Competencies:

• Strong command over P2P processes, accounting principles, and payables governance
• Vendor management, negotiation skills and communication skills
• Analytical thinking and structured problem-solving capability

• Effective communication, influencing, and cross-functional collaboration

• People management with a focus on coaching, development, and performance Experience in handling team sizes of ten and above.

• Expertise in vendor reconciliation and vendor dispute resolution
• Analytical mindset with ability to deep dive and drive closure; ability to connect data sets and recommend action cum solutions

Career Path:

• Progression to P2P Tower Lead or cross-tower functional leadership roles in Finance Operations or Business Process Excellence

Mandatory fields : P2P, AP, Vendor Reconciliation, Vendor Management, Indian Accounting, Indian Taxations, GST, IGAAP/IFRS