Key Account Director

Key Account Director - Property Management

Job Title

Key Account Director - Property Management

Job Description Summary

We are seeking a dynamic and experienced Key Account Director to lead the operations and maintenance services for our prestigious account across multiple locations in India. The incumbent will be responsible for managing large-scale commercial and retail properties (2-3 million sq. ft.), ensuring operational excellence, client satisfaction, and financial profitability. This leadership role requires close collaboration with stakeholders and internal teams to deliver against predefined Service Level Agreements (SLAs) while driving innovation, sustainability, and team performance.
International exposure and a strong understanding of global best practices in asset management will be preferred.

Job Description

Key Responsibilities

Strategic Account & Client Relationship Management

• Build and nurture long-term strategic partnerships with stakeholders, acting as a trusted advisor on asset management and operational strategy.
• Align service delivery with evolving client business objectives to ensure high customer satisfaction and business growth.
• Conduct regular business reviews and present performance reports to senior client and internal leadership.

Operations & Process Excellence

• Ensure efficient and seamless process operations to deliver excellence and customer delight.
• Implement and adhere to Standard Operating Procedures (SOPs) and manuals to meet SLA requirements.
• Drive process improvements, best practice sharing, and digital transformation initiatives using CAFM/CMMS, IoT, and building management systems.
• Oversee daily site operations, ensuring preventive maintenance, compliance, and risk mitigation.

Team Leadership & Development

• Lead, motivate, and develop a large cross-functional team across geographies, fostering a high-performance culture.
• Identify training needs and conduct programs to enhance team productivity and skills.
• Develop succession plans and set clear KPIs to optimize team effectiveness.
• Able to manage large team at different locations.

Financial & Contract Management

• Own the complete Profit & Loss (P&L) for the account, monitoring cost control and driving profitability.
• Manage vendor contracts, AMCs, and service level agreements, ensuring quality and cost-effectiveness.
• Track and analyse financial, technical, and inventory reports to maintain operational transparency.

Compliance, Safety & Sustainability

• Ensure strict compliance with all statutory, technical, EHS (Employee Health and Safety), and legal requirements.
• Implement energy conservation initiatives and sustainability practices aligned with client goals.
• Manage risk through robust business continuity planning and disaster recovery protocols.
• Ensure zero tolerance on compliance management.

Reporting & Governance

• Prepare and submit comprehensive operational dashboards, audit reports, and feedback on a daily, weekly, and monthly basis.
• Facilitate periodic operational reviews and escalate critical issues with timely resolutions.
• Maintain strong governance through structured monthly and quarterly business reviews.

Qualifications

• Bachelor's degree in electrical or mechanical engineering (B.E / B. Tech)
• MBA in Operations Management or equivalent

Experience

• Minimum 15-20 years of experience managing large-scale commercial and retail asset portfolios.
• Proven track record in handling operations & maintenance contracts of 2-3 million sq. ft. or more.
• Experience in managing pan-India operations and multi-location teams.
• International exposure and experience with global best practices in facilities/asset management is preferred.
• Specific experience in managing large retail & commercial properties.

Skills & Competencies

• Strong leadership and people management skills with ability to inspire and motivate large teams.
• Excellent client relationship and stakeholder management capabilities.
• Expertise in operational excellence, process optimization, and contract management.
• Proficiency in digital facility management tools and data-driven decision making.
• Deep understanding of statutory compliances, EHS norms, and sustainability initiatives.
• Strong analytical, problem-solving, and communication skills.

What We Offer

• Opportunity to lead a flagship national account with a premier client.
• Competitive compensation package up to as per approved cost.
• Exposure to cutting-edge technologies and large-scale infrastructure.
• Dynamic work environment with scope for professional growth.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from

Being part of a growing global company;

Career development and a promote from within culture;

An organization committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: "Cushman & Wakefield" Experience LevelExecutive Level

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